Tiffany Messina
Port Charlotte,FL
Summary
Dynamic and results-oriented professional with extensive experience in office administration and dental assistance, notably at Paschke Dental Group. Excelled in patient relations and dental radiography, enhancing customer satisfaction and operational efficiency. Demonstrated expertise in time management and office management, ensuring seamless operations and team productivity. Proven track record of improving procedures and patient care through collaborative teamwork and innovative process improvements.
Experienced with managing office operations, scheduling, and administrative tasks. Utilizes organizational skills and effective communication to ensure smooth workflow and office efficiency. Track record of supporting team collaboration and adapting to dynamic work environments, ensuring reliable performance.
Capable Office Administrator with outstanding knowledge of effective office coordination with commitment to effective collaboration. Skilled at reorganizing offices for superior functionality.
High-energy [Job Title] with proven leadership, critical thinking and project management abilities gained during 10+-year administrative career. Experienced in managing clerical requirements of office and highly responsive to dynamic business conditions. Smoothly organize resources to keep teams efficient and achieve daily targets.
Overview
8
8
years of professional experience
Work History
Office Administrator
Paschke Dental Group
Venice, FL
04.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Reconciled account files and produced monthly reports.
- Maintained confidentiality of sensitive information, adhering to strict data protection policies.
- Billing and going over patients accounts with balances.
- Insurance coordinator - contacting insurance , getting breakdowns doing reimbursements.
Dental Assistant
Advance Dental
Staten Island, NY
03.2017 - 10.2022
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for [Number] procedures daily.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
Skills
- Time management
- Dental impressions
- Office administration
- Dental radiography
- Office management
- File organization
- Customer engagement
- Appointment scheduling
- Verbal communication
- Document management
- Mail handling
- Team collaboration
- Telephone reception
- Patient scheduling
- Patient relations
- Scheduling
- Treatment room breakdown
Timeline
Office Administrator
Paschke Dental Group
04.2024 - Current
Dental Assistant
Advance Dental
03.2017 - 10.2022