Tiffany Metcalfe
Customer Service
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Illinois Tollway Call Center
Downers Grove , IL
06.2020 - Current
- Answered customer inquiries and provided accurate information regarding their accounts.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering and billing.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Toll Collector
Illinois Tollway Authority
Downers Grove , IL
07.2015 - 10.2020
- Greeted customers, assessed toll fees and collected payment.
- Provided customer service to patrons in a courteous and professional manner.
- Issued change when needed and processed payments with cash, credit cards or EZ-Pass transponders.
- Operated computerized toll collection systems accurately and efficiently.
- Verified accuracy of all transactions by comparing receipts to daily logs.
- Conducted random audits of cash drawers to ensure accuracy of funds collected.
Customer Service Manager
MB Financial Bank, NA
Oak Forest , IL
04.2012 - 06.2015
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
Education
GED -
Olive Harvey College
Chicago, IL05-1996
Skills
- Customer Service Excellence
- Administrative Tasks
- Data Entry Skills
- Strong Work Ethic
- Written And Oral Communication
- Multi-Line Telephone Operations
Timeline
Customer Service Representative
Illinois Tollway Call Center
06.2020 - Current
Toll Collector
Illinois Tollway Authority
07.2015 - 10.2020
Customer Service Manager
MB Financial Bank, NA
04.2012 - 06.2015
GED -
Olive Harvey College
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