Customer-focused professional specializing in safety compliance and operational efficiency. Streamlined problem resolution and cleanliness in varied environments while ensuring quality assurance. Contributed to workflow efficiency and enhanced customer satisfaction through effective time management and adherence to safety protocols.
Overview
13
13
years of professional experience
Work History
Janitor
Vonachen Group
Delaware, Ohio
04.2026 - Current
Maintained cleanliness of facilities through regular sweeping, mopping, and vacuuming.
Disposed of waste and recyclables following established safety protocols.
Restocked restroom and common area supplies to maintain operational readiness.
Operated cleaning equipment, including floor buffers and vacuums, to maintain facility standards.
Reported maintenance issues to management for swift resolution.
Maintained compliance with health and safety regulations to ensure a safe environment.
Cleaned and sanitized restrooms, sinks, countertops, and other high-touch surfaces.
Responded to spills immediately to prevent accidents and maintain cleanliness.
Production Line Assembly Worker
Whirlpool
Marion, OH
01.2025 - 04.2026
Utilized hand tools and automated machinery for precise component assembly.
Inspected products to ensure quality assurance during production.
Collaborated with team members to optimize assembly line workflow.
Adhered to safety protocols, ensuring a safe environment.
Trained new employees on assembly procedures and safety standards, enhancing team readiness.
Applied hand tools like screwdrivers, drills, hammers, and wrenches for product assembly.
Consistently followed safety protocols when operating machinery or handling hazardous materials.
Maintained cleanliness by organizing work areas, contributing to a safe and efficient workspace.
Cashier Team Lead
Habitat for Humanity ReStore
Marion, OH
08.2024 - 01.2025
Supervised cashier team, enhancing customer service delivery and satisfaction.
Trained new cashiers in register operations and customer interaction, improving service readiness.
Managed cash register operations, including accurate cash handling and transactions.
Assisted customers with product inquiries and streamlined donation processing for better efficiency.
Coordinated daily cashier scheduling to optimize staff coverage effectively.
Resolved customer issues and complaints with professionalism and empathy.
Maintained checkout area cleanliness and organized store displays meticulously.
Collaborated with management to enhance checkout procedures for improved efficiency.wwwwwwwwwwwwwwwwwwwwwwwww
Inbound Customer Service Representative
Contact Us Communications
Mount Vernon, OH
10.2019 - 01.2020
Resolved customer inquiries through phone and email, ensuring timely and accurate responses.
Resolved customer issues efficiently using company support tools.
Educated customers on product features and services offered.
Partnered with team members to enhance service delivery processes, contributing to improved customer satisfaction.
Maintained up-to-date knowledge of company policies and procedures.
Managed escalated calls with professionalism and empathy, effectively addressing complex customer concerns.
Assisted customers with billing questions or payment issues.
Office Assistant
FrontRoom Furnishings
Polaris, Columbus, OH
07.2016 - 08.2018
Managed daily office tasks and organized filing systems to ensure efficient workflow.
Assisted customers with inquiries and provided accurate product information to enhance satisfaction.
Data Entry
Coordinated delivery schedules with vendors and customers to ensure timely arrivals.
Performed all cash, credit/debit, check, and financed transactions
Balanced the till, made all bank deposits.
Customer Service / Front desk receptionist
Sales Associate
Sleep Outfitters
Delaware , Oh
02.2013 - 05.2015
Guided customers in selecting mattresses and sleep products to meet individual preferences.
Showcased product features and benefits to improve customer knowledge and satisfaction.
Processed sales transactions accurately using point-of-sale systems.
Provided excellent customer service to ensure satisfaction and loyalty.
Collaborated with team members to achieve daily sales goals and objectives.
Maintained a clean and organized sales floor for an inviting shopping experience.
Educated customers on sleep health and product care instructions.
Helped customers find specific products, answered questions, and offered product advice.
Addressed customer inquiries and resolved issues promptly to enhance overall shopping experience.
Handled customer complaints in a professional manner.