Tiffany Meyers

• Front line role in member service department assisting members with financial transactions, product guidance, and compliance. This role is communication based through written and verbal communication handling bank accounts, loans, online banking, and more.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Assisted call-in customers with questions and orders.
• Maintained a high level of product knowledge to provide accurate information and support to customers.
• Built rapport with customers through active listening and empathetic responses, fostering positive relationships.

Assisting people of the community with needs for new development in their neighborhood. Also providing information for events that would allow them to express their concerns to the Mayor

• Supported underprivileged families with the distribution of essential supplies, improving their living conditions.
• Exhibited excellent communications and customer service relations skills.
• Enhanced local environment through regular neighborhood cleanups and beautification projects.
• Increased community resilience, leading initiatives to educate on emergency preparedness and response strategies.
• Assisted in conducting needs assessments to identify key areas of service needs.

• Assist borrowers with mortgage issues to avoid foreclosure, gathering information from borrowers who may have issues making payments and providing alternative programs to get borrowers back current on their mortgage loans. Maintaining a call quota that meets the requirements of management.
• Responded to customer requests for products, services, and company information.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Trained new Customer Service Representatives on company policies, procedures, and best practices.

• Contacting students about past due account balances owed and helping them get on payment plans to get enrolled back in school. Also, providing students with information about the enrollment process and any other information they may inquire about to help them receive their prior or current degrees.
• Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
• Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.