Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffany Micco

Summary

Resourceful and dedicated Client Services Supervisor with over 20 years’ experience in customer service and communication roles. Adept at resolving complex client issues while efficiently multitasking in a fast-paced environment. Strategic thinker who thrives within a culture of continual improvement and innovation.

Overview

25
25
years of professional experience

Work History

Coordinator of Client Care

Tiffany & Co.
01.2025 - Current
  • Train new hire staff members in policies, procedures, and protocols for providing excellent customer service.
  • Work closely with contemporaries and team leaders to develop new tools, execute and implement ideas to maintain the highest regard for brand standards and motivation.
  • Take the lead by performing all back of house operations in the retail environment and act as a manager on duty.
  • Provide excellent client service and partners with store leadership on key initiatives which support the team and drives sales goals.
  • Act as Guest Experience Manager, key holder and carrying out opening and closing procedures.
  • Conduct department tours for Client Services for all new hires and explain the chain of events that happens in each department to get the job done.
  • Elevate in-store experience by consistently delivering memorable moments.

Senior Client Services Advisor

Tiffany & Co.
07.2006 - 01.2018
  • Support the Manager of Client Services, on a daily basis, to ensure that all internal and external client inquiries are addressed in a timely and efficient manner.
  • Maintain records related to the client services department including but not limited to requests and complaints.
  • Lead regular meetings to ensure that open issues, inquiries, and solutions are tracked appropriately by team members.
  • Process and resolve all customer-related services and issues from repairs, customization, personalization and valuations.
  • Provide an exclusive luxury white-glove service while maintaining Tiffany’s highest of standards, policies and procedures.

Assistant Manager, Home Collection

POLO Ralph Lauren
01.2004 - 06.2006
  • Was responsible for managing day-to-day operations of the store and lead a store team of associates in order to achieve budgeted sales goals.
  • Provided guidance on product assortment, customer service and visual merchandising in order to promote customer engagement.
  • Responsible for training and development of staff, leading and monitoring customer service, conducting customer feedback activities, assisting in the formation of action plans, and was the central point of contact for all stores related activities.
  • Ensured that store processes were being upheld and any discrepancies were investigated and reports generated.

Supervisor

VICTORIA SECRET
07.2000 - 01.2004
  • Responsible for providing exceptional customer service in a busy lingerie retail environment.
  • Oversaw the sales associates to ensure customer satisfaction and maximizing sales which includes providing product knowledge, fitting bras to customers, managing customer assigned fittings and creating store displays.
  • Assisted in ordering and replenishing inventory.
  • Managed the stockroom, ensuring product look and feel remain attractive, opening and closing the store, and maintaining the appearance of the store.

Education

Associates - Fashion Design and Visual Retail Merchandising

Fashion Institute of Technology
New York, NY
01.2000

Skills

  • Executive team leadership
  • Inventory report generation
  • Client/ Vendor relations
  • Project management
  • Team liaison
  • Strong verbal communication

Timeline

Coordinator of Client Care

Tiffany & Co.
01.2025 - Current

Senior Client Services Advisor

Tiffany & Co.
07.2006 - 01.2018

Assistant Manager, Home Collection

POLO Ralph Lauren
01.2004 - 06.2006

Supervisor

VICTORIA SECRET
07.2000 - 01.2004

Associates - Fashion Design and Visual Retail Merchandising

Fashion Institute of Technology

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