TIFFANY MILBURN
South Jacksonville,IL
Summary
Ambitious and bilingual customer service professional with expertise in various industries. Hoping to utilize a background in exemplary interaction, problem resolution and efficient research in a Customer Service role.
Overview
19
19
years of professional experience
Work History
Residential Youth Care Worker
State of Illinois-Department of Human Services
Jacksonville , IL
10.2018 - Current
- Under general supervision, provides direct developmental training and daily personal care services to meet physical and emotional needs of children residing in dorm. i observe children in all phases of daily activities and I write observations down in a daily log book. I check doors to make sure they are locked and windows also. I scan bedrooms every 30 minutes to make sure children are safe.
Direct Support Professional
Community Living Optins
Jacksonville, IL
06.2011 - 07.2018
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Accompanied individuals on outings to promote independence and integration into the community
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
Senior Assistant Manager
Security Finance & Tax Services
Jacksonville, IL
09.2007 - 12.2009
- Met with potential customers and assisted with obtaining a loan
- Approved and processed loans
- Received payments and posted them to correct account
- maintained the confidentially of customers file
- Assisted manager in daily collections of past due accounts by calling customers
Debt Collector
CCB Credit Servives
Springfield, IL
09.2005 - 05.2007
- Identified delinquent accounts and contacted debtors to negotiate payment terms.
- Analyzed customer financial information and determined appropriate payment plans.
- Verified accuracy of account information and updated records accordingly.
- Maintained detailed documentation regarding collection activities, customer conversations, and payment arrangements.
- Developed strategies for collecting overdue payments while preserving customer relationships.
- Conducted skip tracing to locate debtors who had changed address or employment status without notifying creditors.
Education
GED -
Jacksonville High School
Jacksonville, IL04-2000
Skills
- Child Development
- Recreational Activities
- Educational Support
- Positive Reinforcement
- First-aid and CPR
- American Sign Languagee
Timeline
Residential Youth Care Worker
State of Illinois-Department of Human Services
10.2018 - Current
Direct Support Professional
Community Living Optins
06.2011 - 07.2018
Senior Assistant Manager
Security Finance & Tax Services
09.2007 - 12.2009
Debt Collector
CCB Credit Servives
09.2005 - 05.2007
GED -
Jacksonville High School
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