Tiffany Miller
Mobile,AL
Summary
Experienced Claims Examiner with 8 years of expertise in reviewing and adjudicating flood and property claims. Skilled in evaluating documentation, verifying coverage, and applying policy provisions to ensure accurate and timely claim determinations. Adept at managing high-volume caseloads during catastrophe (CAT) events and daily operations, maintaining consistency, compliance, and fairness under pressure. Recognized for strong analytical judgment, attention to detail, and a commitment to delivering equitable resolutions and excellent service in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Flood Claims Specialist
Catastrophe & National Claims
Mobile, AL
09.2017 - 09.2025
- Reviewed and analyzed flood insurance claims to determine completeness, accuracy, and adherence to policy coverage.
- Managed a caseload of claims efficiently, ensuring adherence to company and carrier standards.
- Collaborated with internal teams to resolve complex claims issues efficiently.
- Maintained detailed records of all claim activities including notes about conversations with claimants or representatives.
- Oversaw independent adjusters to guarantee timely claim handling.
- Provided training and support to new staff on claims review procedures.
Office Manager
United Solutions, LLC
Daphne, AL
10.2015 - 01.2017
- Coordinated office operations and maintained efficient workflow processes.
- Managed financial transactions to uphold accurate accounts receivable and payable data.
- Coordinated office operations and organized employee activities.
Sales Manager
Wyndham Hotels & Resorts Property
Mobile, AL
10.2013 - 10.2015
- Developed business leads using internal and external resources such as travel bureaus and professional connections.
- Initiated contact with new prospects and nurtured relationships with existing key account decision-makers.
- Achieved complete customer satisfaction and enhanced brand loyalty by effectively communicating with clients throughout the sales process.
- Participated in local community meetings, events, and trade shows to enhance hotel visibility.
Development Director
Cystic Fibrosis Foundation
Mobile, AL
02.2009 - 10.2013
- Designed and launched annual fundraising initiatives for Southeastern Alabama to the Florida panhandle.
- Coordinated volunteer and participant engagement for events.
- Coordinated events by building and leading effective volunteer leadership teams.
Education
Bachelor of Arts - Business, Marketing Concentration
Spring Hill College
Mobile, AL08-1999
Skills
- Customer service
- Strong attention to detail
- Effective time management
- Clear and concise communication
- Problem-solving expertise
- Multitasking Abilities
- Understanding of compliance standards
- Collaborative teamwork
Software Proficiency
- Microsoft Office
- Xactimate, Xactanalysis & ClaimsXperience
- Foxit
References
References available upon request.
Timeline
Flood Claims Specialist
Catastrophe & National Claims
09.2017 - 09.2025
Office Manager
United Solutions, LLC
10.2015 - 01.2017
Sales Manager
Wyndham Hotels & Resorts Property
10.2013 - 10.2015
Development Director
Cystic Fibrosis Foundation
02.2009 - 10.2013
Bachelor of Arts - Business, Marketing Concentration
Spring Hill College
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