TIFFANY Minniefield
Stone Mountain,GA
Summary
Professional Community Real Estate Management expert with 11+ years of proven success as an exceptional HOA Compliance Coordinator/Specialist, administrative assistant, TIP (Tenant in Place) Specialist, and Community Association Manager. Provided support to planned community residents to foster seamless operation and tenant satisfaction. Concentrated on quality contract negotiation, community regulations and knowledgeable customer service, as well as excellent communication and time management skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Property Compliance Coordinator
Invitation Homes
Sandy Springs, GA
11.2018 - 02.2024
- Mitigated HOA violations/ Municipalities complaints and fines to reduce cost.
- Work alongside Legal Attorney to negotiate fees and comply with demands.
- Reviewed and evaluated existing policies, procedure, and documents to ensure compliance with applicable laws and regulations.
- Collaborated with internal and external for achieving compliance.
- Ensure compliance with all local,state, and federal laws and regulations.
- Obtain business license renewals.
- Maintain positive relationship with tenant,vendors, and contractors.
Community Association Manager
William Douglas Property Management Company
Marietta, GA
05.2017 - 11.2018
- Successfully conducted site visits to ensure compliance.
- Performed annual budgets, produced monthly financial reports.
- Acted as Legal Liaison for all legal matters.
- Managed all contractors for ongoing maintenance or contracts.
- Collaborated with board of directors to address financial matters and develop budgetary guidelines.
- Organized social events for residents within the community association.
- Monitored the daily operation of assigned Community to enhance, preserve & maintain the assets of the property.
HOA Compliance Specialist
Invitation Homes
Sandy Springs, GA
05.2016 - 05.2017
- Maintained Accounts Receivable, Account Payable and coding for all HOA's and Municipalities.
- Enforced HOA covenants in community and initiate Fair Housing Laws.
- Redesigned all HOAs in Salesforce and maintained records and details.
- Advised Property Management team on the ability to lease in the community, signage requirements and pet requirements.
- Assisted in developing strategies for improving overall compliance performance.
- Reviewed and updated existing compliance policies and procedures.
- Establishes and maintains vendor relationships enabling the company to maximize best pricing on services through research and negotiation.
TIP (Tenant in Place) Administrator
Invitation Homes
Sandy Springs, GA
05.2015 - 05.2016
- Provide administrative support to managed, field personnel, including scheduling appointments.
- Responsible for ensuring that the occupancy status of all existing, potential, and recently acquired rental properties are updated daily and effectively maintained in the company database.
- Attend monthly auction and produce Bid receipts for newly acquired homes.
- Provide knowledge to former owner of the status of the Foreclosure.
- Work with legal team to establish closing statement for newly acquired homes.
- Filed clients' legal documents in relevant courts for processing.
- Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
Assistant Property Manager
Invitation Homes
Sandy Springs, GA
03.2014 - 05.2015
- Provide administrative support to manager,office staff, and field personnel.
- Provide clerical assistance, which may include typing, copying,filing, recordkeeping, and distributing departmental.
- Oversee daily operations, including managing leasing process, and ensuring tenant satisfaction.
- Collected monthly assessments, rental fees, deposits and payments.
- Work closely with maintenance team, leasing agents, and tenants to ensure the property Is well-maintained and profitable.
- Handle tenant complaints and resolve issues in a timely and professional manner.
- Ensure all rent is collected on time,handled all delinquent accounts.
Inbound Call Center Representative
Invitation Homes
Sandy Springs, GA
03.2013 - 03.2014
- Answered prospect calls to establish initial contract, pre-qualify, screen tenants,and provide answers to prospect regarding the property.
- Submitted all paperwork of prospect to agent and schedule touring.
- Deescalated tenant conflicts to ensure positive experience.
- Entered all traffic into Yardi and Salesforce.
- Managed high volumes of inbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
- Responsible for ensuring that the occupancy status of all existing, potential, and recently acquired rental properties are updated daily and effectively maintained in the company database.
- Assisted in developing content for websites.
Education
High School Diploma -
Ypsilanti High School
Ypsilanti06-2003
Some College (No Degree) - Community Association Manager Prelicence Program
Georgia Institute of Real Estate
Skills
- SalesForce
- Yardi Voyager
- Datamatics
- CincSystem
- SEO
- CRM Systems
- Legal Research
- Accounts Payable
- Contract Negotiation
- Property Management
- Microsoft Office
- Customer service
- Accounts receivable and payable
- SEO
- Microsoft word
- Fair housing regulations
- Microsoft outlook
Certification
- Insurance Prelicensing Certificate of Completion
References
References available upon request.
Timeline
Property Compliance Coordinator
Invitation Homes
11.2018 - 02.2024
Community Association Manager
William Douglas Property Management Company
05.2017 - 11.2018
HOA Compliance Specialist
Invitation Homes
05.2016 - 05.2017
TIP (Tenant in Place) Administrator
Invitation Homes
05.2015 - 05.2016
Assistant Property Manager
Invitation Homes
03.2014 - 05.2015
Inbound Call Center Representative
Invitation Homes
03.2013 - 03.2014
High School Diploma -
Ypsilanti High School
Some College (No Degree) - Community Association Manager Prelicence Program
Georgia Institute of Real Estate
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