Tiffany Minnis
Glendale,AZ
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Inside Sales Representative
United Rentals
04.2024 - 07.2024
- Responsible for giving customers assistance in renting or purchasing equipment through inbound and outbound calls, emails, and service request input
- Handled cycle count input, maintained office condition, stocked showroom, and led daily safety huddle.
- Managed friendly and professional customer interactions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Set up new accounts, established customer credit and set up payment methods.
Dispatcher
United Rentals
03.2023 - 04.2024
- Directed dispatching, routing, and tracking of 8 fleet vehicles.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Scheduled deliveries and pickups according to customer needs.
- Tracked and monitored vehicle performance and maintenance.
- Monitored vehicle locations to coordinate timely arrivals.
Store Trainer
Loves Travel Stop
05.2021 - 03.2024
- Performed various roles including Cashier Customer Service, Inventory Control Manager, Deli Manager, and Store Trainer
- Handled cash, managed inventory, and risk management/
- Strived to give customers the best service possible.
- Trained new hires to perform cross-training exercises with experienced workers.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
Lead Driver/Customer Service
UHAUL Inc
06.2017 - 01.2021
- Delivered containers to customers using flatbed semi with piggyback forklift
- Provided excellent customer service and performed warehouse work
- Assisted in material prep for dispatch.
- Generated consistent referrals and repeat business by providing friendly and fast service.
- Minimized liability by consistently following road rules when driving.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Updated logs and tracking documents accurately and according to schedule requirements.
- Delivered goods and products to customer on time and in excellent condition.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Drove safely in various weather and road conditions to avoid accidents.
- Organized and detail-oriented with a strong work ethic.
- Passionate about learning and committed to continual improvement.
- Self-motivated, with a strong sense of personal responsibility.
Tech. Asst/ front desk
SIMONMED IMAGING
12.2016 - 05.2017
- Assisted in patient prep for exams, including ensuring patient safety and starting IVs
- Trained in front office tasks such as check-in, scheduling, and insurance verification.
- Managed multi-line phone system and pleasantly greeted patients.
- Supported office staff and operational requirements with administrative tasks.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
Caregiver
Brookdale Senior Living
05.2016 - 02.2017
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Built strong relationships with clients to deliver emotional support and companionship.
PTR/ Medical Asst
Southwest Family Medicine
10.1999 - 02.2001
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Measured patient pulse oximetry.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Medical Assistant
Southwest Family Medicine
10.1999 - 02.2001
- Conducted laboratory tests and analyses
- Administered vaccines and assisted in medical missions
- Provided wound care, EKG, and other medical procedures.
Medical Assistant
Phoenix Pediatrics
05.1998 - 10.1999
- Assisted in treatment and care of long-term ill patients
- Collected laboratory results and assisted in medical procedures.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Prepared lab specimens for diagnostic evaluation.
- Collected and documented patient medical information such as blood pressure and weight.
- Completed EKGs and other tests based on patient presentation in office.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Education
Associates - Limited Scope Radiography (PTR)
Bryman School of Phoenix
Phoenix, AZ01.1998
Diploma - undefined
Agua Fria High School
Avondale, AZ01.1997
Skills
- Exceptional customer service
- Attention to Detail
- Cheerful and energetic
- Relationship Development
- Adept multi-tasker
- Email and Phone Etiquette
- Organized and Efficient
- Driven
- Data Entry
- Relationship building and management
- Analytical Thinking
Certification
- First Aid CPR AED, 07/01/18
- Life Insurance License
- Driver's License
- DOT Medical Clearance Card, 07/01/26
Assessments
- Sales skills, Proficient, 09/01/20, Influencing and negotiating with customers
- Delivery driver, Proficient, 04/01/22, Interpreting instructions or signs and solving problems
Timeline
Inside Sales Representative
United Rentals
04.2024 - 07.2024
Dispatcher
United Rentals
03.2023 - 04.2024
Store Trainer
Loves Travel Stop
05.2021 - 03.2024
Lead Driver/Customer Service
UHAUL Inc
06.2017 - 01.2021
Tech. Asst/ front desk
SIMONMED IMAGING
12.2016 - 05.2017
Caregiver
Brookdale Senior Living
05.2016 - 02.2017
PTR/ Medical Asst
Southwest Family Medicine
10.1999 - 02.2001
Medical Assistant
Southwest Family Medicine
10.1999 - 02.2001
Medical Assistant
Phoenix Pediatrics
05.1998 - 10.1999
Associates - Limited Scope Radiography (PTR)
Bryman School of Phoenix
Diploma - undefined
Agua Fria High School