Tiffany Minnite
Vienna,,WV
Summary
Proven specialist in quality improvement and regulatory compliance, with a track record of leading cross-functional teams at Memorial Health System to enhance service delivery and patient satisfaction. Expert in clinical documentation review and strategic planning, adept at fostering multidisciplinary collaboration for optimized outcomes. Achieved significant process enhancements, demonstrating exceptional analytical and interpersonal skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Quality Improvement Clinical Specialist
Memorial Health System
01.2022 - Current
- Served as a liaison between departments to facilitate cross-functional collaboration on quality management projects.
- Reviewed clinical policies and procedures to ensure alignment with industry best practices and regulatory guidelines.
- Enforced compliance with government regulations and company policies.
- Provided ongoing support and guidance for department leaders as they worked towards achieving their quality improvement goals.
- Led process improvement initiatives that resulted in optimized workflows for better service delivery to patients.
- Collaborated with interdisciplinary teams to design and implement quality improvement projects.
- Monitored key performance indicators to ensure compliance with accreditation standards, prioritizing continuous improvement efforts.
- Analyzed trends in patient satisfaction data, recommending actionable steps for enhancing the patient experience.
Bank Teller
United Bank
08.2021 - 12.2021
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Bank Teller
Community Bank
06.2017 - 08.2020
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Education
Master of Science - Health Care Administration
Marshall University
Huntington05.2021
BBA - Health Care Management
Marshall University
Huntington, WV05.2019
Skills
- Clinical Documentation Review
- Regulatory Compliance Knowledge
- Strategic planning capabilities
- Lean Six Sigma Principles
- Multidisciplinary team collaboration
Timeline
Quality Improvement Clinical Specialist
Memorial Health System
01.2022 - Current
Bank Teller
United Bank
08.2021 - 12.2021
Bank Teller
Community Bank
06.2017 - 08.2020
Master of Science - Health Care Administration
Marshall University
BBA - Health Care Management
Marshall University
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