Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffany Minnite

Vienna

Summary

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

8
8
years of professional experience

Work History

Practice Management Supervisor

Memorial Health System
07.2024 - Current
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Reduced operational costs through the implementation of cost-effective strategies and resource allocation.
  • Championed initiatives focused on improving staff morale, resulting in enhanced productivity and job satisfaction among team members.
  • Streamlined administrative tasks for increased efficiency in daily operations.

Quality Improvement Specialist

Memorial Health System
01.2022 - 07.2024
  • Served as a liaison between departments to facilitate cross- functional collaboration on quality management projects. Reviewed clinical policies and procedures to ensure alignment with industry best practices and regulatory guidelines.
  • Enforced compliance with government regulations and company policies.
  • Provided ongoing support and guidance for department leaders as they worked towards achieving their quality improvement goals.
  • Led process improvement initiatives that resulted in optimized workflows for better service delivery to patients.
  • Collaborated with interdisciplinary teams to design and implement quality improvement projects

Sales Associate

United Bank
08.2021 - 12.2021
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.

Bank Teller

Community Bank
06.2017 - 08.2020
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Processed customer transactions promptly, minimizing wait times. Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service. Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.

Education

Master of Science - Health Care Administration

Marshall University
Huntington, WV
05-2021

Skills

  • Customer relations
  • Operations management
  • Staff development
  • Sales management

Timeline

Practice Management Supervisor

Memorial Health System
07.2024 - Current

Quality Improvement Specialist

Memorial Health System
01.2022 - 07.2024

Sales Associate

United Bank
08.2021 - 12.2021

Bank Teller

Community Bank
06.2017 - 08.2020

Master of Science - Health Care Administration

Marshall University

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