Tiffany Minton
Xenia,OH
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
Work History
Manager/Trainer
Smart Stop Self Storage
Xenia, OH
12.2014 - 03.2020
- Assisted in creating a training program to increase employee productivity and morale.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Conducted research and analysis of learning needs of employees to develop targeted training programs.
- Trained staff during demonstrations, meetings, conferences, and workshops.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Implemented new learning strategies depending upon employees' skill levels.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Followed through with client requests to resolve problems.
- Addressed potential cancellations and offered catered solutions to retain accounts.
Cosmetologist
Pure Concept Salon & Spa
Montgomery, Oh
11.2000 - 05.2009
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Maintained client treatment records and designed long-term care programs for return customers.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Developed loyal following of clients by providing high-quality services.
- Maintained regular client list and successfully handled walk-in customers.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Increased revenue through effective customer service and inventory management.
Education
No Degree - Health Information Management
Herzing University
OnlineHigh School Diploma -
Lebanon High School
Lebanon, Oh06.2000
Skills
- Continuous Development
- Company Policy Compliance
- Staff Scheduling
- Individual Trainings
- Operational Standards
- New Hire Training
- Operational Efficiency
- Sales Team Development
- Job Assignments
- Office Support
- Maintaining Clean Work Areas
- Employee Mentoring
- Service Quality
- Customer Satisfaction
- Customer Needs Assessments
- Customer Inquiry and Response
- Daily Schedule Creation
Timeline
Manager/Trainer
Smart Stop Self Storage
12.2014 - 03.2020
Cosmetologist
Pure Concept Salon & Spa
11.2000 - 05.2009
No Degree - Health Information Management
Herzing University
High School Diploma -
Lebanon High School