Summary
Overview
Work History
Education
Skills
Timeline
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Tiffany Minton

Xenia,OH

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

19
19
years of professional experience

Work History

Manager/Trainer

Smart Stop Self Storage
12.2014 - 03.2020
  • Assisted in creating a training program to increase employee productivity and morale.
  • Monitored and evaluated training performance to determine quality and cohesiveness.
  • Communicated all learning and performance objectives, schedules, and training assessments to upper management.
  • Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
  • Conducted research and analysis of learning needs of employees to develop targeted training programs.
  • Trained staff during demonstrations, meetings, conferences, and workshops.
  • Reviewed and edited all training materials for accuracy and company policy compliance.
  • Implemented new learning strategies depending upon employees' skill levels.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Followed through with client requests to resolve problems.
  • Addressed potential cancellations and offered catered solutions to retain accounts.

Cosmetologist

Pure Concept Salon & Spa
11.2000 - 05.2009
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
  • Grew sales with great work ethic, individualized beauty care plans and positive attitude.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Developed loyal following of clients by providing high-quality services.
  • Maintained regular client list and successfully handled walk-in customers.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
  • Attended hair shows, classes and seminars to stay up-to-date on latest trends.
  • Increased revenue through effective customer service and inventory management.

Education

No Degree - Health Information Management

Herzing University
Online

High School Diploma -

Lebanon High School
Lebanon, Oh
06.2000

Skills

  • Continuous Development
  • Company Policy Compliance
  • Staff Scheduling
  • Individual Trainings
  • Operational Standards
  • New Hire Training
  • Operational Efficiency
  • Sales Team Development
  • Job Assignments
  • Office Support
  • Maintaining Clean Work Areas
  • Employee Mentoring
  • Service Quality
  • Customer Satisfaction
  • Customer Needs Assessments
  • Customer Inquiry and Response
  • Daily Schedule Creation

Timeline

Manager/Trainer

Smart Stop Self Storage
12.2014 - 03.2020

Cosmetologist

Pure Concept Salon & Spa
11.2000 - 05.2009

No Degree - Health Information Management

Herzing University

High School Diploma -

Lebanon High School

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Tiffany Minton