Summary
Overview
Work History
Education
Skills
Timeline
Generic

TIFFANY MITCHELL

Lake Charles,LA

Summary

I am a Detail-oriented team player with strong organizational skills whom has the ability to handle multiple projects simultaneously with a high degree of accuracy. I boosted customer loyalty and enhanced sales by keeping cashiers efficient and focused on customer needs. I was also skilled in training staff and solving diverse problems by applying excellent critical thinking and conflict resolution abilities to address any need. Prepared to use knowledge and experience to take on all business requirements. I'm very experienced in deescalating situations with customers. As a mother, I have learned to delegate time and provide the needs of multiple people and provide efficient care to numerous outside of myself.

Overview

11
11
years of professional experience

Work History

Cashier Team Lead

Kroger
06.2023 - Current
  • Implemented new inventory procedures, optimizing stock levels and reducing out-of-stock occurrences.
  • Performed cash, card and check transactions to complete customer purchases.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.

Customer Service Representative

Gilberts Construction
02.2013 - 10.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Answered constant flow of customer calls with minimal wait times.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Responded to customer requests for products, services, and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Fresh Academy Trainer

Wal-Mart Neighborhood Market
01.2020 - 11.2022
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Built and maintained professional relationships with vendors and suppliers.
  • Developed effective training plans based on department needs and objectives.
  • Recruited and trained new members of guest service team.
  • Enhanced trainee engagement through interactive workshops and hands-on activities.

Online Grocery Pickup

Walmart
06.2018 - 01.2020
  • Maintained high levels of accuracy in order fulfillment, ensuring customer satisfaction and repeat business.
  • Worked productively with customers to meet order requirements and service expectations.
  • Developed successful online sales operations from scratch by establishing and following strategic vision, mission and operational plans.
  • Promoted products in online communities through weblog or discussion-forum postings, e-mail marketing programs or online advertising.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Dietary Aide

Resthaven Nursing & Rehabilitation Center
02.2017 - 05.2018
  • Observed diners to respond to additional requests and determine when meal completed.
  • Collaborated with healthcare professionals to develop individualized meal plans based on patient needs, resulting in better health outcomes.
  • Participated in regular team meetings to discuss performance goals, address challenges, and share best practices for continued growth and improvement.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
  • Delivered nourishment and supplements to nurse station for distribution to specific residents.

Cashier

Family Dollar
01.2015 - 02.2017
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Built relationships with customers to encourage repeat business.

Education

High School Diploma -

Lagrange High School
Lake Charles, LA
05.2008

Skills

  • Dietaey Aid Experience
  • Multi-tasking skill
  • Coaching and Mentoring
  • Active Listening
  • Till Counting
  • Call Response and Transfer
  • Issue Resolution
  • Transaction Management
  • Marketing
  • Customer Service Skills
  • Leadership
  • Merchandising

Timeline

Cashier Team Lead

Kroger
06.2023 - Current

Fresh Academy Trainer

Wal-Mart Neighborhood Market
01.2020 - 11.2022

Online Grocery Pickup

Walmart
06.2018 - 01.2020

Dietary Aide

Resthaven Nursing & Rehabilitation Center
02.2017 - 05.2018

Cashier

Family Dollar
01.2015 - 02.2017

Customer Service Representative

Gilberts Construction
02.2013 - 10.2023

High School Diploma -

Lagrange High School
TIFFANY MITCHELL