Tiffany Mocaby
Benton,IL
Summary
Highly motivated individual with a strong desire for full-time employment. Recognized for exceptional organizational skills and a relentless drive to achieve goals. Approaches tasks with a positive attitude and unwavering focus, ensuring successful completion of any challenge presented.
Overview
12
12
years of professional experience
Work History
Medical Office Assistant
Deaconess Illinois Crossroads Family Clinic
Mt. Vernon, Illinois
10.2024 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Used Software to schedule appointments for doctor visits and procedures.
- Provided prompt, polite and professional in-person and telephone customer service.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Facilitated referral process to specialists and obtained necessary medical documentation.
Patient Service Specialist
NovaCare Rehabilitation
06.2024 - 10.2024
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
- Enhanced clinic workflow by managing patient records and ensuring accurate documentation of medical histories.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Greeted and assisted patients with check-in procedures.
Referral Specialist
Christopher Rural Health
02.2021 - 04.2024
- Streamlined medical processes by managing specialist referrals and test scheduling.
- Verified insurance details and processed pre-authorizations with accuracy.
- Coordinated with providers to accomplish objectives.
- Scheduled patient appointments efficiently.
- Streamlined information flow from patients to nurses.
Customer Advocate
Wisconsin Physicians Services
10.2017 - 07.2020
- Worked within call center setting.
- Delivered details on benefits, eligibility, and claims status for Medicare A/B patients.
- Provided educational materials and resources to healthcare providers and their teams.
- Facilitated effective communication between departments and upper management.
- Trained new hires and offered constructive feedback on job-related tasks.
Remittance Specialist
Franklin County Hospital
10.2016 - 12.2016
- Receiving patient account payments and generating a deposit
- Reviewing and investigating remittance advice from insurance companies to ensure proper payment was received and applying the insurance benefits to the proper patient account
Customer Advocate II
Blue Cross and Blue Shield
06.2013 - 06.2016
- Held position within call center environment.
- Assistance was provided to medical and billing staff in obtaining a patient's eligibility, insurance benefits and claims processing
- As well as adjudicating any claim issues or changes that were needed
Education
General Studies - medical insurance courses, medical terminology, health insurance basics, billing/coding
Rend Lake College
Ina, IL01.2012
Diploma - General education
Sesser-Valier High School
01.2003
Skills
- 60 WPM
- Proficient in 10-key
- Ability to work under pressure
- Communication
- Teamwork
- Adaptability
- Multitasking and organization
- Computer skills
- Problem-solving
- HIPAA regulations
- Medical reception
- Data entry
- Positive attitude
- Office administration
- Managing patient records
- Patient scheduling
- Phone and email etiquette
- Patient referrals
- Workload management
Job Preference
Seeking Full Time
Timeline
Medical Office Assistant
Deaconess Illinois Crossroads Family Clinic
10.2024 - Current
Patient Service Specialist
NovaCare Rehabilitation
06.2024 - 10.2024
Referral Specialist
Christopher Rural Health
02.2021 - 04.2024
Customer Advocate
Wisconsin Physicians Services
10.2017 - 07.2020
Remittance Specialist
Franklin County Hospital
10.2016 - 12.2016
Customer Advocate II
Blue Cross and Blue Shield
06.2013 - 06.2016
General Studies - medical insurance courses, medical terminology, health insurance basics, billing/coding
Rend Lake College
Diploma - General education
Sesser-Valier High School
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