Tiffany Molencupp
Oklahoma City,OK
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
3
3
years of professional experience
Work History
Finance Associate
Travis Watkins Tax Resolution And Accounting Firm
09.2023 - Current
- I collect payments, create invoices, and manage client financial inquiries, ensuring efficient and accurate financial operations.
- I play a pivotal role in client engagement, handling calls and addressing queries related to financial matters, fostering positive client relationships and ensuring their financial needs are met promptly.
- I achieve successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- I maximize revenue recovery through diligent research, verification of debtor information, and persistent contact efforts.
- I contribute to a positive team atmosphere by providing support, sharing knowledge, and participating in departmental initiatives.
Bookkeeper
Legacy Investment Holdings
10.2022 - 09.2023
- Streamlined bookkeeping processes by implementing new accounting software, resulting in increased efficiency.
- Completed weekly payroll for hourly employees and all contractors.
- Monitored employee time sheets through the Quickbooks Workforce application. This included editing employee time sheets, ensuring workers were at proper job sites, and correcting any coding issues before I completed payroll.
- Guaranteed accuracy on outgoing payments and tracked expenses for four companies.
- Onboarded new hourly employees and collected all necessary information and documentation.
- Produced various financial reports that included project costs, amounts owed and due to investors, and time spent per project.
Sales Support Representative
Quality Buildings
02.2021 - 10.2022
- Expanded the Quality Buildings sales team by creating training materials and training new employees.
- Worked closely with our accounting team to ensure daily deposits were made and recorded.
- Tracked sales and inventory numbers to ensure salespeople had proper amounts of inventory. If inventory was low, I placed orders and scheduled deliveries for additional inventory to be delivered.
- Managed the sales team and provided solutions for improvements to be made when sales were low.
- Answered phone calls and helped to mediate issues with customers who were unhappy with any aspect of their experience.
- Worked with both of our production managers to report and resolve any warranty issues reported by customers.
- Ran reports for all weekly and monthly commissions owed to our salespeople and sent this to the payroll department to be paid.
- My individual sales surpassed $200,000 in seven months, when I took on the role of a part-time salesperson in addition to my other responsibilities.
- Assisted with the company's transition to new ownership by aiding new team members in learning our existing software, products, and procedures.
Education
Bachelor of Arts - Public Relations
University of Oklahoma
Norman, OK05.2020
Skills
- Financial Record Keeping
- Collaboration and Communication
- Customer Experience Management
- Accuracy
- Data Management
- Bookkeeping
Timeline
Finance Associate
Travis Watkins Tax Resolution And Accounting Firm
09.2023 - Current
Bookkeeper
Legacy Investment Holdings
10.2022 - 09.2023
Sales Support Representative
Quality Buildings
02.2021 - 10.2022
Bachelor of Arts - Public Relations
University of Oklahoma
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