Summary
Overview
Work History
Education
Skills
Accomplishments
Softball, Baking, Dancing
Timeline
Generic

Tiffany Moncrease

Kissimmee,FL

Summary

Results- driven and personable manager with a proven track record of exceeding sales goals and company expectations. Skilled in expanding client base and maintaining high standards of service in fast-paced environments. Adept at leading teams and managing operations efficiently as a self - starter.

Overview

17
17
years of professional experience

Work History

Operations Management Supervisor

1st Logistics LLC
12.2020 - Current
  • Oversaw daily operations of the facility, addressing any issues promptly to maintain a safe working environment for all employees..
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Monitored key performance indicators to track progress towards company goals, making necessary adjustments to stay on target.
  • Optimized supply chain management, establishing strong relationships with vendors and negotiating favorable contract terms.
  • Enhanced employee productivity with hands-on training and regular performance evaluations.
  • Implemented effective communication strategies within the team, promoting a positive work environment and increased collaboration.

Area Sales Manager

AAA Cooper Transportation
04.2018 - 09.2020
  • Managed Sales operations from Downtown Orlando to Dundee, FL.
  • Implemented innovative strategies to increase product visibility within the assigned territory while maintaining a professional brand image.
  • Built lasting relationships with clients through outstanding customer service interactions.
  • Increased sales revenue by developing and implementing strategic sales plans for the assigned territory.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Provided exceptional customer service to existing clients through regular communication and prompt resolution of issues or concerns raised by them.
  • Executed proven strategies to hit sales quota and help company achieve goals.

General Manager

Aaron's Sales and Lease
07.2010 - 04.2018
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability..
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Pioneered corporate social responsibility program, building community engagement and enhancing brand reputation.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.

Customer Service Account Manager

Aaron's Sales and Lease
11.2007 - 08.2010
  • Coordinated with cross-functional teams for smooth implementation of new projects or initiatives for clients.
  • Mentored junior team members in effective account management techniques for their professional development.
  • Maintained detailed records of customer interactions, ensuring accurate account information at all times.
  • Delivered exceptional service by thoroughly understanding the needs of each client account in my portfolio.
  • Implemented targeted strategies to retain high-value customers, reducing churn rates.
  • Monitored account performance regularly, taking proactive action to address concerns or areas needing improvement.
  • Managed a portfolio of diverse accounts, providing personalized attention to each client''s unique needs.
  • Achieved high client retention rates by maintaining regular contact with each account holder and proactively addressing any potential issues or concerns before they escalate into major problems.
  • Served as a liaison between customers and other departments, ensuring seamless communication and timely resolution of issues.
  • Collaborated with sales team to upsell products and services, increasing company revenue.
  • Responded to customer requests for products, services, and company information.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

Business Administration And Management

Valencia College
Orlando, FL

Skills

  • Scheduling Coordination
  • Cost Reduction
  • Planning and execution
  • Executive Leadership
  • Organizational Development
  • Compliance Management
  • Performance Management
  • Delegation
  • Process Improvement
  • Cross-Functional Teamwork
  • Business Development

Accomplishments

* President's Club

* GoalBusters

*Club Acorp


Softball, Baking, Dancing

*I love softball, a fun competitive activity for me.

*Baking is relaxing for me and fun.

*Dancing fun release of all the goodies I bake and sample!

Timeline

Operations Management Supervisor

1st Logistics LLC
12.2020 - Current

Area Sales Manager

AAA Cooper Transportation
04.2018 - 09.2020

General Manager

Aaron's Sales and Lease
07.2010 - 04.2018

Customer Service Account Manager

Aaron's Sales and Lease
11.2007 - 08.2010

Business Administration And Management

Valencia College

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Tiffany Moncrease