Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tiffany Montgomery

Summary

Dynamic retail professional with over 10 years at Kohls Department Store, excelling in customer service and sales. Proven track record in achieving monthly sales goals and enhancing customer satisfaction through empathy and effective communication. Bilingual in Spanish, skilled in training new hires and managing teams, ensuring a positive shopping experience.

Overview

12
12
years of professional experience

Work History

Retail Worker

Kohls Department Store
05.2013 - Current

Cash Register/Customer Service Desk:

Performed purchases, returns, coupon counseling, and online pick ups for customers.

Made change and counted down the registers for their nightly deposit.

Met monthly sales and loyalty goals by selling store rewards and credit cards.


Sales Floor Associate:

Greeted customers, helped locate merchandise, and assisted customers with online orders.

Merchandised and signed new product,

Replenished merchandise and organized/ recovered messy areas.

Participated in store wide price change events and inventories.


Online Associate:

Fulfilled thousands of local and company wide orders for over 10 years.

Helped customers with order pick up and order extensions.

Received and sorted hundreds of Amazon returns.


Leadership:

Ran many orientations and trainings for new hires.

Was a substitute floor supervisor when management needed it.

Managed the shoe department for a year








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Education

Education

Bowling Green State University
Bowling Green, OH
05-2000

Skills

    Speak Spanish

    Customer Service

    Encouragement and Morale Boosting

    Empathy and Patience

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Retail Worker

Kohls Department Store
05.2013 - Current

Education

Bowling Green State University
Tiffany Montgomery