Dynamic retail professional with over 10 years at Kohls Department Store, excelling in customer service and sales. Proven track record in achieving monthly sales goals and enhancing customer satisfaction through empathy and effective communication. Bilingual in Spanish, skilled in training new hires and managing teams, ensuring a positive shopping experience.
Cash Register/Customer Service Desk:
Performed purchases, returns, coupon counseling, and online pick ups for customers.
Made change and counted down the registers for their nightly deposit.
Met monthly sales and loyalty goals by selling store rewards and credit cards.
Sales Floor Associate:
Greeted customers, helped locate merchandise, and assisted customers with online orders.
Merchandised and signed new product,
Replenished merchandise and organized/ recovered messy areas.
Participated in store wide price change events and inventories.
Online Associate:
Fulfilled thousands of local and company wide orders for over 10 years.
Helped customers with order pick up and order extensions.
Received and sorted hundreds of Amazon returns.
Leadership:
Ran many orientations and trainings for new hires.
Was a substitute floor supervisor when management needed it.
Managed the shoe department for a year
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Speak Spanish
Customer Service
Encouragement and Morale Boosting
Empathy and Patience