Summary
Overview
Work History
Education
Skills
Timeline
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Tiffany Montoya

Colorado City,CO

Summary

A well-rounded professional with a strong work ethic, I am eager to grow with a company. My career journey began in customer service roles, which fostered my strategic mindset. Pursuing a bachelor's degree in communication further refined my interpersonal skills and highlighted my innate empathy. This ability to connect with others seamlessly translated into success within the trucking industry. Transitioning from dispatching to becoming a freight broker was a smooth process that boosted my confidence in this field. Now, I am prepared to return to work and flourish, showcasing my unstoppable dedication.


Overview

10
10
years of professional experience

Work History

currently unemployed

08.2022 - Current
  • An abrupt family emergency needed my immediate attention
  • Moved out of state and settled into a new home
  • Took the much-needed time to get things in order
  • Now ready to get hired into a new role and fully apply myself

Logistics Specialist - Carrier Sales

Prime Plastic Products Inc.
05.2021 - 07.2022
  • Organize loads according to pickup/delivery deadlines
  • Schedule pickup/delivery appointments - create BOLs for both facilities
  • Focus on carrier development to build the carrier/broker network
  • Negotiate and book FTL dry freight based on current market trends and overall rate
  • Track shipments to ensure on-time pickup/delivery; notify customers of any delays

Logistics Account Manager - Freight Broker

Riolo Transportation, Inc.
08.2019 - 04.2021
  • Accept loads awarded by produce buyers and enter data into company software
  • Cover FTL reefer loads by contacting dedicated carriers or posting on load boards
  • Build strong relationships with carriers and assign them to reoccurring loads
  • Negotiate rates with carriers quarterly based off of profit margins and the current market
  • Maintain accounts by giving buyers and customers updates regarding pickup/delivery
  • Dispatch and track miles by check calls to the driver/carrier to ensure on time delivery

Dispatcher

Circle Logistics Inc
01.2019 - 07.2019
  • Call drivers/carriers to collect driver info and give details of the load
  • Record driver's location/miles driven into company software
  • Enter data into customer portals to update pickup/delivery info
  • Contact safety department with any issues with DOT/trucking issues
  • Send escalation emails/phone calls to appropriate account manager

Customer Service Rep

PrimeCo Construction
01.2018 - 11.2018
  • Answer emails and phone calls from homeowners, property managers, and HOA
  • Assess issues with homeowners concerning property damage, etc
  • Communicate possible solutions with the foreman, superintendent, and the homeowner
  • Enter cases and outcomes/solutions into Microsoft CRM
  • Create PDF tutorials on SOP for future customer service reps

Operations Specialist

Living Spaces
01.2015 - 12.2017
  • Create, compute, and finalize sales orders via POS system
  • Run financing applications, credit cards, cash, and checks
  • Do daily reports on EXCEL to check on pending orders/updates
  • Contact purchasing, parts, and other departments to solve problems
  • Train new employees to become familiar with company policies and procedures

Education

Bachelor of Arts - Communication

California State University of San Marcos
San Marcos, CA
12.2017

High School Diploma -

Lakeside High School
Lake Elsinore, CA
05.2013

Skills

  • Teamwork and Collaboration
  • Critical Thinking
  • Active Listening
  • Attention to Detail
  • Flexible and Adaptable
  • Computer Skills

Timeline

currently unemployed

08.2022 - Current

Logistics Specialist - Carrier Sales

Prime Plastic Products Inc.
05.2021 - 07.2022

Logistics Account Manager - Freight Broker

Riolo Transportation, Inc.
08.2019 - 04.2021

Dispatcher

Circle Logistics Inc
01.2019 - 07.2019

Customer Service Rep

PrimeCo Construction
01.2018 - 11.2018

Operations Specialist

Living Spaces
01.2015 - 12.2017

Bachelor of Arts - Communication

California State University of San Marcos

High School Diploma -

Lakeside High School

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Tiffany Montoya