Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tiffany Moore

West Babylon,NY

Summary

Dedicated Sales Associate offering 2 years and 8 months of success in fostering quality shopping experiences through expert needs assessment and extensive product knowledge. Proven history of exceeding sales targets and meeting customer needs with effective product solutions. Skilled in training and mentoring new associates on customer service and sales best practices. Eager to secure a Area Manager role to support customer retention and loyalty.

Experienced Driver Trainer with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.

Driven professional with demonstrated record of success in sales, customer service and operations management across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving customer satisfaction. Desire to leverage background and training to take next career step as a Area Manager with respected organization.

Multi-tasking, self-motivated leadership professional with expertise on expanding network connections, persuasively introducing products, implementing pricing models, inventory control and projections, territory development and revealing customer needs to deliver solutions. Driver Trainer experienced supporting daily operation of transportation department. Dedicated to promoting excellent driver performance to achieve safety goals. Maintained current knowledge of program rules, regulations, requirements and routine records. Patient Driver Trainer skilled in supporting students in skills development. Instructs drivers in regulations, operations and paperwork requirements. Knowledgeable about manual and assisted route planning, load security and customer relations. Dedicated to delivering skilled and confident drivers. Self-motivated, dependable Driver Trainer experienced in providing encouragement and direction to trainees related to transportation and safety activities. Establish and maintain cooperative and effective working relationships with driving team to facilitate efficient driving practices. Handle situations with tact and diplomacy. Well-qualified transportation and training professional adept at leading classes, writing materials and working with drivers on the road to maximize the effectiveness of courses. Excellent verbal and written communication skills paired with an organized and hardworking nature. Motivated DOT Instructor with integrated technology expertise provides classroom atmosphere conducive to continuous learning and student retention. Demonstrated experience and success teaching adult learners. Promotes student success through timely communication, growth-based feedback and strategy implementation that meet student needs. Knowledgeable Driver Trainer with over 2 years of experience teaching college-level courses. Sensitivity to student diversity with strong desire to help adults achieve learning goals. Evidence of distance education and web-teaching modalities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Area Manager position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience

Work History

Driver Trainer

Amazon
02.2022 - Current
  • Conducted new hire training on multiple routes with preferred work methods and safety.
  • Identified driver training needs to make recommendations to manager.
  • Taught drivers how to drive, shift and back up trucks.
  • Evaluated performance of assigned personnel and provided corrective actions of trainees during simulator training.
  • Tracked daily driver logs to comply with regulatory standards.
  • Instructed on important DOT regulations and company policies.
  • Maintained regulatory compliance documentation to promote safety and compliance culture.
  • Contributed to incident reviews and investigated field occurrences to report to supervisor.
  • Conducted test screenings for driver candidates and tabulated results.
  • Coordinated all company and regulatory paperwork.
  • Coordinated training programs and curriculum to train drivers on DOT/ CDV transportation.
  • Assisted with scheduling of repairs, fleet levels monitoring, driver assignments and preventive maintenance.
  • Conducted total of 10 miles of training with each driver.
  • Developed and implemented training materials and course updates.
  • Observed and evaluated students' work to determine progress, provide feedback, and make suggestions for improvement.
  • Kept updated with developments in subject area curriculum, technical and career trends and teaching resources and methods.
  • Supervised and monitored students' use of tools and equipment.
  • Deployed technology and current research in instruction and monitored students' progress in use of online learning materials and technology.
  • Provided instructional handouts, texts, audiovisual aids and other materials to facilitate learning.
  • Presented lectures and conducted discussions to increase students' knowledge and competence using visual aids such as graphs, charts and slides.
  • Met training needs with well-organized, factual programs based on contemporary requirements.
  • Established goals for courses with organized outlines and detailed lessons.
  • Collaborated with colleagues and improved teaching practices through professional learning communities and student retention meetings.
  • Connected instruction to real-world experiences and to students' post-secondary goals.
  • Planned and documented programs of study meeting individual needs and abilities of students.
  • Developed software content, study aids and handouts for industry professionals.
  • Maintained laboratory with equipment, tools and supplies to meet course needs.
  • Identified program successes and failures based on student assessments and course reviews.
  • Engaged students in academic and practical conversations that elicited critical thinking, creativity, collaboration and communication.

Process Assistant

Amazon
10.2022 - 01.2023
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
  • Identified and resolved process issues to drive optimal workflow and business growth.
  • Conducted training and change management processes to improve operations.
  • Maintained knowledge of industry techniques, methods and equipment to create competitive advantage leading to business growth.
  • Analyzed process flows and identified areas of improvement to increase productivity and reduce costs.
  • Offered data-driven recommendations to align company strategies and process improvement initiatives.
  • Supervised processes to eliminate weak points or bottlenecks in business operations.
  • Determined and recommended methods to implement improvement opportunities.
  • Monitored and reported on process performance to verify compliance with established standards.
  • Developed standard operating procedures and document workflows to drive current and future processes.
  • Assessed products or services to evaluate conformance with quality standards.
  • Conducted training and applied change management to achieve desired outcomes.
  • Evaluated product or service by analyzing and interpreting data and metrics.
  • Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.
  • Established administrative work procedures to track staff's daily tasks.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Performed research to collect and record industry data.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.

Package Handler

Amazon
10.2021 - 08.2022
  • Followed safety regulations to maintain safe work environment.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Followed verbal and written instructions to properly move and ship products.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Stored and secured packages in designated areas to prevent damage and theft.
  • Communicated regularly with supervisors to provide information on delays and issues with shipments.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Maintained clean, orderly work environment free of hazards.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Helped train new employees in safe practices and warehouse procedures.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Operated equipment while observing standard safety procedures.
  • Strapped items down over protective padding to secure throughout transportation.
  • Managed warehouse operations and verified proper shipment procedures.

Sales Associate

Walmart
06.2017 - 07.2018
  • Contributed to team objectives by exceeding sales goals and customer satisfaction ratings.
  • Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
  • Assisted customers with selection of products and services.
  • Diagnosed and resolved problems with mobile devices in alignment with company service standards.
  • Worked flexible schedule to accommodate changing customer levels.
  • Assisted in managing day-to-day business operations, including selling various [Type] products by explaining unique features and educating customers on proper application of products.
  • Solicited referrals from satisfied clients.
  • Met with customers to understand needs, recommend products and offer services that aligned with individual desires and needs.
     
  • Processed cash and credit transactions through company POS system.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Assisted average of [Number] customers per day in finding or selecting items, which generated total of $[Amount] in additional revenue.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Advised customers in product selection and explained technical functions of mobile devices.
  • Reviewed purchases for fraudulent activities.
  • Operated cash register to process cash, check and credit card transactions.
  • Organized and displayed items in visually appealing manner.
  • Established rapport through excellent communication, resulting in closed sales.
  • Retrieved alternate items and sizes for customer.

Deli Clerk

King kullen
08.2013 - 09.2016
  • Removed food items from inventory and restocked the refrigerated and frozen cases to ensure that products were always available. 
  • Prepared for busy periods by organizing ingredients and restocking supplies for expected loads.
  • Maintained work areas in clean, neat and sanitized manner to reduce potential for illness or injury.
  • Gave exceptional customer service to all guests, including during peak business periods, which resulted in increased sales and [Number]% boost in revenues.
  • Followed recipes and customer request details to prepare high-quality, delicious meals.
  • Kept all utensils, dishes and glasses clean and ready for customer use.
  • Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
  • Stayed calm and professional in all situations and resolved conflicts to customer satisfaction.
  • Removed trash and dropped food items regularly to keep workspaces neat and clean.
  • Cross-trained in [Type] and [Type] positions to support team and help meet all customer needs.

Fountain/Waitress

Friendlys
08.2013 - 11.2014
  • Performed basic life support, including CPR to stabilize individuals prior to ambulance arrival.
  • Assisted newly hired team members by explaining company procedures and safety requirements and delivered positive feedback upon job task completion.
  • Responded to [Type] issues quickly by using [Skill] and [Skill] to provide immediate resolution, which improved customer retention by [Number]%.
  • Mediated issues between [Job title]s through use of [Skill] and [Skill] to promote quick resolution.
  • Researched food allergies to better understand and provide higher level of care and oversight for individuals with such conditions.

Education

Longwood High School
Middle Island, NY
2015

Skills

  • Outgoing and enthusiastic
  • Money handling
  • Cash register operation
  • Results oriented
  • Superb time management
  • Excellent communication skills
  • Sales expertise
  • Verbal/written communication
  • Written and oral communication skills
  • Outgoing personality
  • Time management ability
  • Listening skills
  • Accurate money handling
  • Customer- and service-oriented
  • POS system operation
  • Relationship selling
  • Energetic self-starter
  • Merchandising knowledge
  • Team player mentality
  • [Type] brand promotions
  • Material Handling Equipment
  • Managing Safety
  • Critical Thinking
  • Driver Safety Programs
  • Quarterly Reviews
  • Regulatory Compliance
  • Classroom Instruction
  • Assignment Grading
  • Inspecting Trucks
  • Organize Tools
  • Planning Routes
  • Passenger Security
  • Maintenance Requirements
  • Equipment Repairs
  • Practical Evaluation
  • Team Goals
  • Certification Training
  • Social Perceptiveness
  • Performance Metric
  • Driver Support
  • Corrective Actions
  • Updating Records
  • Inquiry Response
  • Develop Courses
  • Roadside Assistance
  • Safe Vehicle Operations
  • Assess Student Progress
  • Data Communications
  • Coordinating Files
  • Regulatory Documentation
  • Backing Procedures
  • Materials Storage
  • Defensive Strategies
  • DOT Requirements
  • Maintain Equipment
  • Complex Problem-Solving
  • Observing Performance
  • Student Assessment
  • Workplace Safety
  • Developing Training Materials
  • Driver Coordination

Languages

Spanish
Professional Working
English
Native or Bilingual
Korean
Limited Working

Timeline

Process Assistant

Amazon
10.2022 - 01.2023

Driver Trainer

Amazon
02.2022 - Current

Package Handler

Amazon
10.2021 - 08.2022

Sales Associate

Walmart
06.2017 - 07.2018

Deli Clerk

King kullen
08.2013 - 09.2016

Fountain/Waitress

Friendlys
08.2013 - 11.2014

Longwood High School
Tiffany Moore