Tiffany Moore
Central Islip,NY
Summary
Dynamic professional with a proven track record at Amazon, enhancing operational workflows and driving training excellence. Expert in process documentation and instructional skills, significantly improving training methods and safety protocols. Demonstrates exceptional scheduling coordination and a commitment to elevating customer and team experiences. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
10
10
years of professional experience
Work History
Driver Trainer
Amazon
04.2021 - Current
- Conducted new hire training on multiple routes with preferred work methods and safety.
- Developed and implemented training materials and course updates.
- Instructed on important DOT/ CDV regulations and company policies.
- Coordinated all company and regulatory paperwork.
- Scheduled safety meetings and briefings with transportation supervisor.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Process Assistant
Amazon
10.2020 - Current
- Identified and resolved process issues to drive optimal workflow and business growth.
- Conducted training and change management processes to improve operations.
- Prioritized initiatives to increase success rates of strategic projects.
- Monitored and reported on process performance to verify compliance with established standards.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Customer Service Representative
Walmart
06.2016 - 07.2020
- Responded to customer requests for products, services, and company information.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Met customer call guidelines for service levels, handle time and productivity.
Sales Associate
Walmart
08.2014 - 09.2016
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
High School Diploma -
Longwood High School
Middle Island, NY06-2015
Skills
- Instructional skills
- Lean Six Sigma
- Practical evaluation
- Process Documentation
- Scheduling Coordination
- Workflow Management
- Data Entry
Timeline
Driver Trainer
Amazon
04.2021 - Current
Process Assistant
Amazon
10.2020 - Current
Customer Service Representative
Walmart
06.2016 - 07.2020
Sales Associate
Walmart
08.2014 - 09.2016
High School Diploma -
Longwood High School
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