Tiffany Moore
Warsaw,North Carolina
Summary
Detail-oriented professional with a strong commitment to accuracy and effective data management. Demonstrated success in collaborating with teams to deliver safe, efficient solutions. Expertise includes document digitization, system modernization, and data organization, all aimed at enhancing productivity. Seeking to leverage these skills in a dynamic environment that values precision and innovation.
Overview
19
19
years of professional experience
Work History
Political Survey Caller
Promark Research
04.2024 - 08.2024
- Ensured compliance with established calling procedures.
- Complied with project standards.
- Captured truthful and precise responses.
- Generated leads with successful prospect cold calling and skilled use of persuasive communication skills.
Utility Specialist
Duke Energy Progress
Raleigh , NC
01.2022 - 07.2022
- Activated new profiles for organizational partnerships.
- Supported payment arrangements for seamless financial transactions.
- Notified business partners about disconnect dates on their accounts.
- Assisted in developing strategies for improving collections processes.
- Monitored customer account details for non-payments, delayed payments, and other irregularities.
Remote Patient Care Representative
Change Healthcare
11.2020 - 08.2021
- Managed patient scheduling and appointment reminders.
- Collected patient's personal information and insurance details.
- Ensured accurate assessment of patient insurance details.
- Documented data entry completions in corresponding logbooks.
- Maintained client confidence by keeping information confidential.
- Evaluated financial aid needs of patients, ensuring proper completion of necessary documents.
Business Agent
Concentrix
03.2020 - 10.2020
- Managed Inquiries from customers related to billing rate plans, features and services, network coverage, tech support, and adjustments to accounts as needed
- Delivered our promise using company tools and apps
- Maintained an average call rate for each customer need as well as the business
Administrative Assistant
Skills Creation INC
Kenansville, USA
05.2015 - 02.2020
- Performed various secretarial/clerical duties such as documenting, photocopying, faxing, mailing, and organizing filing system
- Interacted with organizational staff, executives, clients, vendors and visitors daily
- Took care of staff office space, weekly schedules, travel reports, phones, parking, creditcards and office keys
- Filed and recorded corporate documentation, electronic files, inventories and reports
Hab Tech
Skills Creation INC
Kenansville, USA
09.2014 - 05.2015
- Coordinated with adults, and their relatives
- Tackled with the social, emotional and behavioral needs of the young person
- Developed a special plan for different individuals and worked on achieving specific goals
- Coordinated individually with each family member at their home
Customer Assistant
AT&T
Goldsboro, USA
05.2014 - 09.2014
- Answered inbound calls from customers with dsl services
- Helped customers troubleshoot various problems involving their signal strength and outages
- Made sure each customer had a valued experience with the company
Habilitation Technician
Skills Creation INC
Kenansville, USA
04.2013 - 05.2014
- Aids in the development of actionable short-term plans for mentally disabled clients.
- Help clients with grooming eating and activities that are difficult for them to do
- Conducted assessments of abilities, interests, needs and preferences of clients.
3RD Key Holder
Friendly Mart
Mt. Olive, NC, USA
01.2011 - 01.2012
- Assisted Customers with daily Sales
- In charge of opening and closing of tills
- Maintained store paperwork and quotas when the manager and assistant manager were not available
Customer Care/ Sales (call Center)
IQor
Charlotte, NC, USA
01.2007 - 01.2009
- Addressed queries from both prospective and current clients through efficient call management.
- Coordinated with clients via outbound calls to set up repayment schedules adhering to company regulations.
- Followed written and oral communications with little supervision.
Small Business Customer Service/Sales (call Center)
Bank of America
Charlotte, NC, USA
01.2006 - 01.2007
- Managed incoming calls from potential customers regarding account needs in the Small Business segment.
- Followed written and oral communications from Small Business owners of different demographics to assist with new and existing policies according to their needs
- Facilitated access to credit reports and processed wire transfer requests.
Education
Associate of Applied Science - Business Administration
Purdue University Global
Online01-2026
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft Access
- Microsoft PowerPoint
- Microsoft Outlook
- Professional Phone Etiquette
- Typing 40 wpm
- Quality assurance
- Call center experience
- Goal oriented
- Sales Force
- Zen Desk
- OCR, CRM, and ERP systems
Skill Summary
Have more than 8+ years of experience as Customer Service representative and also experience with the healthcare background. Skills in authenticating calls, handling payments, and addressing payment, insurance, and claim-related issues are pertinent to supplier interactions. Has also verified patient’s insurance coverage and collect co-payments. Has experience in a high-volume call center involved actively listening to callers and responding efficiently and accurately, key skills when collaborating with suppliers.
Timeline
Political Survey Caller
Promark Research
04.2024 - 08.2024
Utility Specialist
Duke Energy Progress
01.2022 - 07.2022
Remote Patient Care Representative
Change Healthcare
11.2020 - 08.2021
Business Agent
Concentrix
03.2020 - 10.2020
Administrative Assistant
Skills Creation INC
05.2015 - 02.2020
Hab Tech
Skills Creation INC
09.2014 - 05.2015
Customer Assistant
AT&T
05.2014 - 09.2014
Habilitation Technician
Skills Creation INC
04.2013 - 05.2014
3RD Key Holder
Friendly Mart
01.2011 - 01.2012
Customer Care/ Sales (call Center)
IQor
01.2007 - 01.2009
Small Business Customer Service/Sales (call Center)
Bank of America
01.2006 - 01.2007
Associate of Applied Science - Business Administration
Purdue University Global
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