Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Tiffany Moore

Prattville,AL

Summary

Dynamic professional with a proven track record at Autauga County Probate Office, excelling in high-volume cash management and team leadership. Recognized for exceptional customer service and problem-solving skills, I effectively trained new tellers and streamlined operations, ensuring accuracy and efficiency in all transactions. Strong communicator with excellent organizational abilities.

Overview

14
14
years of professional experience

Work History

Head Teller

Autauga County Probate Office
07.2017 - Current
  • Manage high-volume cash, check and credit card transactions daily, maintaining accuracy and efficiency under pressure.
  • oversea daily operations of the teller line, ensuring adherence to policies and procedures
  • Assist in training new tellers on policies, procedures and operating systems
  • Help manage a team of four tellers, providing guidance and support to ensure efficient and accurate transaction processing
  • Helping my fellow co-workers to resolve issues that may come up with customers in a professional manner
  • Create documents to better assist co-workers and customers
  • Open and close the office
  • Run daily reports for balancing assistance in order for the managers to complete the deposit
  • Record documents such as property deeds, judgments, death certificates, marriage certificates for the county
  • Research property records for customers
  • File documents
  • Scan documents for public record research


Assistant

LAW OFFICE OF RICHARD DEAN
01.2016 - 07.2017
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Provided exceptional customer service to clients during in-person visits or phone consultations, promoting a positive image of the firm.
  • Maintained confidentiality of sensitive information, adhering to strict ethical guidelines and professional standards.
  • Assisted with billing processes and collection efforts as needed
  • Processed incoming mail promptly by sorting it according to urgency or relevance-then distributing it accordingly.
  • Monitored deadlines and action items for multiple cases simultaneously, ensuring timely completion of tasks.
  • Filed documents with courts on behalf of attorney.
  • Researched and identified legal statutes.

Deli Clerk

Liberty
04.2011 - 11.2015
  • Greeted customers at counter to fulfill requests and answer questions.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.

Education

Calhoun Community College
Huntsville, AL

Diploma -

Hazel Green High School
Hazel Green, AL
05.2001

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Excellent communication
  • Computer skills
  • Organizational skills
  • Organization and time management
  • Verbal communication
  • Problem resolution
  • Decision-making
  • Multitasking

Affiliations

Leadership Autauga

Timeline

Head Teller

Autauga County Probate Office
07.2017 - Current

Assistant

LAW OFFICE OF RICHARD DEAN
01.2016 - 07.2017

Deli Clerk

Liberty
04.2011 - 11.2015

Calhoun Community College

Diploma -

Hazel Green High School

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Tiffany Moore