Tiffany Moore
Columbus,OH
Summary
Organized Patient Service Representative with 9+ years of experience in healthcare providing excellent customer service to patients and their families. I am Skilled in problem-solving, time management, and multitasking. Committed to providing compassionate care and maintaining patient confidentiality. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
9
9
years of professional experience
Work History
Patient Service Representative Team Lead
Dublin Internal Medicine
08.2017 - Current
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Processed, scheduled and executed customer orders for new and established customers.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Maintained accurate and up-to-date records of patient demographics, insurance information, and medical histories by consistently verifying data during each visit or interaction.
- Greeted and assisted patients with check-in procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Enhanced patient satisfaction by addressing inquiries and resolving concerns promptly.
- Served as a liaison between patients, physicians, nurses, and administrative staff to facilitate smooth operations within the clinic or healthcare facility.
- Improved the overall patient registration process by implementing new procedures and training team members accordingly.
- Ensured compliance with HIPAA regulations and confidentiality guidelines throughout all aspects of patient care coordination activities.
- Promoted a positive work environment through effective team collaboration and open communication channels.
- Stayed calm under pressure to and successfully dealt with difficult situations. Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
Patient Service Representative
Central Ohio Primary Care
06.2016 - 08.2017
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Used ECW Software to schedule appointments.
- Balanced deposits and credit card payments each day.
- Answered incoming calls, scheduled appointments and filed medical records.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
Skills
- Insurance verifying
- Customer service
- Patient confidentiality
- HIPAA compliance
- Office administration
- Document filing
- Patient education
- Medical insurance
- Verbal and written communication
- Scheduling appointments
- Phone etiquette
- Electronic health records
- Appointment scheduling
- Insurance verification
- Payment collection
- Patient intake
- Workflow optimization
- Check-in coordination
- Front desk supervision
- Patient check-in
- Problem-solving
- Team leadership
- Multitasking and organization
- Patient registration
- Policy understanding
- Payment processing
- Registration management
- EMR updating
- Referral coordination
- Patient confidentiality and data security
- Communicating to patients and families
Timeline
Patient Service Representative Team Lead
Dublin Internal Medicine
08.2017 - Current
Patient Service Representative
Central Ohio Primary Care
06.2016 - 08.2017
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