Tiffany Moore
Little Rock,AR
Summary
Experienced HR Business Consultant with expertise in enhancing vendor performance and advancing AI initiatives. Skilled in data visualization and process improvement to boost customer service outcomes. Developed best practices for compliance, aligning with organizational standards and strengthening stakeholder relationships.
Overview
12
12
years of professional experience
Work History
Consultant / Sr. Analyst
Verizon
Little Rock
09.2022 - 01.2026
- Guided vendor sales and customer service strategies to significantly improve performance.
- Partnered with stakeholders to implement innovative processes resolving key challenges.
- Enhanced collaboration between teams through strategic AI initiatives.
- Led workshops to leverage AI tools for improved team performance.
- Researched and implemented culturally tailored processes to optimize international vendor performance.
- Supported entry and senior leadership teams on best industry practices, recommending behavior changes that led to positive organizational outcomes.
- Investigated and documented Apprentice (new employee) performance trends to implement data-driven strategies for process and speed proficiency improvement.
Hiring Manager- Talent Acquisition
Verizon
Little Rock
10.2019 - 09.2022
- Managed full-cycle recruitment process, enhancing talent acquisition efficiency.
- Sourced candidates using innovative methods, including social media outreach.
- Collaborated with HR leaders and hiring managers to align recruitment strategies with business needs.
- Leveraged industry data analytics to provide updates on job openings and manage expectations.
- Implemented interviewing processes addressing both immediate and long-term business requirements.
- Conducted video interviews for remote customer service and technical support positions nationwide.
Callcenter HR Liaison Supervisor
Verizon
Little Rock, AR
02.2014 - 10.2019
- Managed human resource-related issues in learning environment, attendance, and attrition to ensure compliance and promote employee development.
- Addressed performance and behavioral issues with actionable plans and performance assessments to enhance employee accountability.
- Ensured that disciplinary practices complied with state laws relevant to the employee's residing state.
- Coached employees in weekly performance feedback sessions to drive individual growth and accountability.
- Identified learning process gaps and developed targeted action plans to support employees requiring additional assistance.
- Facilitated collaborative learning in small group settings, incorporating gamification, role-playing, simulations, case studies, and problem-based learning to engage participants and improve retention.
- Mentored front-line employees for career development, preparing them for their next roles and fostering the growth of front-line leaders.
Education
Bachelor of Science - Business Administration
University of Phoenix
Phoenix, AZ06-2019
Master of Business Management -
University of Phoenix
Phoenix, AZ04-2026
Skills
- Stakeholder management
- Process improvement
- Team leadership
- Strategic planning
- Consulting expertise
- Recruitment strategies
- Talent acquisition
- Training facilitation
- Data visualization tools
- Google Workspace and Microsoft Office
Timeline
Consultant / Sr. Analyst
Verizon
09.2022 - 01.2026
Hiring Manager- Talent Acquisition
Verizon
10.2019 - 09.2022
Callcenter HR Liaison Supervisor
Verizon
02.2014 - 10.2019
Bachelor of Science - Business Administration
University of Phoenix
Master of Business Management -
University of Phoenix