Tiffany Moore
Atlanta,GA
Summary
Behavioral health leader with 7+ years of hands on experience in hospital operations, staff supervision, training, and compliance. Strong background leading high acuity units, improving daily workflow, developing staff. Known for strong leadership, staying calm under pressure, solving problems, and keeping operations on track.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Owner/ Instructor
TF Training Solutions
Atlanta, GA
10.2025 - Current
- Founded CPR & First Aid training company providing certification courses for individuals.
- Deliver hands- instruction in emergency response, AED use, choking rescue and basic life saving techniques
- Ensure training compliance, professionalism and high quality customer experience.
Program Manager
Laurel Heights Hospital
Atlanta
06.2024 - Current
- Lead daily operations for high acuity units within a 112 bed facility, ensuring safety, staffing coverage, and regulatory compliance.
- Conducting camera reviews and identifying process deficiencies, addressing staff and unit issues in real time to improve operation flow
- Entrusted with Director of Operation responsibilities as needed
- Supervise supervisors and oversee performance of MHAs
- Conduct patient discharge surveys to improve patient satisfaction and service improvement.
- Collaborate with nursing, clinical and leadership teams to streamline operations and improve patient flow.
- Lead interviews, hiring and onboarding for new staff
- Enforce action plans, training, meeting deadlines and holding staff and supervisors accountable.
- Contributed to hospital earning Best Acute Hospital (2021) recognition.
Mental Health Assistant/ Lead MHA
Laurel Heights Hospital
Atlanta, GA
08.2018 - 06.2023
- Supervised shift operations, delegated assignments and developed staff.
- Trained and percepted new hires on unit expectations, safety procedures and patient care standards.
- Served as go-to leader for escalated situations, staff guidance, and workflow support.
- Built a strong operational foundation that led to promotion into Program Manager leadership.
Education
Healthcare Management
American InterContinental University- Dunwoody
Atlanta, GASkills
- Operations Management
- Training
- Conflict Resolution
- Crisis Management
- Regulator Compliance
- Trauma Informed Care
- Mentoring & Coaching
- Risk Management
Certification
HWC Instructor
Timeline
Owner/ Instructor
TF Training Solutions
10.2025 - Current
Program Manager
Laurel Heights Hospital
06.2024 - Current
Mental Health Assistant/ Lead MHA
Laurel Heights Hospital
08.2018 - 06.2023
Healthcare Management
American InterContinental University- Dunwoody