Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Tiffany Moraga

Tiffany Moraga

San Jose,CA

Summary

Dynamic professional with a proven track record at KinderCare Learning Centers, excelling in client engagement and regulatory compliance. Skilled in developing tailored advisory plans and enhancing program efficiency, I leverage strong analytical thinking and relationship-building abilities to drive results and foster academic success in diverse educational settings.

Overview

19
19
years of professional experience

Work History

Individualized Education Services Advisor

KinderCare Learning Centers
12.2023 - Current
  • Developed strong relationships with clients through regular communication and excellent customer service.
  • Improved client relationships by developing and implementing comprehensive advisory plans tailored to individual needs.
  • Advised clients on risk management strategies to protect assets against market volatility.
  • Provided centers with resources for the classroom and children.
  • Developed and implemented student guidance plans to foster academic success.
  • Develop high-quality, culturally responsive educational resources and trainings according to project needs, timelines, and specifications.
  • Implementing and administering program material and processes related to inclusive practices in the early childhood classroom.

Regulatory Complance Administrator

KinderCare Learning Centers
10.2019 - 12.2023
  • Maximize the financial benefit of the Child & Adult Care Food Program by proactively evaluating, supporting, training our centers.
  • Responsible for supporting a critical revenue stream, the USDA Child, and Adult Care Food Program (CACFP), in qualified centers.
  • Drive for results and influence centers to achieve goals and established metrics. Ensure compliance by meeting deadlines and applicable state and federal requirements.
  • Evaluated existing practices, recommending adjustments as necessary to maintain alignment with regulatory standards.
  • Share state regulations and approved health and nutrition services, and serve as a resource for our centers
  • Assisted in the preparation for external audits, ensuring a smooth process with minimal findings and recommendations.
  • Help drive KCE's Grow Happy Nutrition & Wellness strategy by providing the support, tools and training centers need to meet established goals and metrics.

Administrative Coordinator

YMCA of the Silicon Valley
09.2018 - 10.2019
  • Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
  • Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
  • Maintained a well-organized filing system to ensure easy access to important records and documents.
  • Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
  • Trainer for the YUSA National Organization as well as the Silicon Valley Association
  • Support all department with Administrative Support
    Process all refunds and cancellations for members and program participants.
  • Fundraising AR
  • Volunteer recruitment for events.
  • Branch Board of Managers support
  • Manage the Branch Yelp, Facebook and outward member communication
  • Assisted in the recruitment process by screening resumes, scheduling interviews, and facilitating onboarding activities for new hires.

HR Generalist and Training & Onboarding Specialist

YMCA of the Silicon Valley
08.2015 - 09.2018
  • Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
  • Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
  • Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
  • Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
  • Manage employment processes and payroll documentation
  • Monitor fingerprint clearances through DOJ for new and current staff and volunteers.
  • Create plans for marketing, promotion, and recruitment events
  • Coordinated employee training programs to boost skills development and improve overall performance.
  • Collaborated with department managers to identify staffing needs and create strategic recruiting plans.
  • Led diversity and inclusion initiatives through training creating more inclusive workplace.
  • Helped new hires complete and submit required paperwork, set up benefits accounts, and initiate direct deposits.

Center and Associate Program Director

YMCA of the Silicon Valley
08.2006 - 08.2015
  • Enhanced program efficiency by streamlining processes and implementing data-driven improvements.
  • Improved results in increasing program quality and growth through exceptional planning and organizational skills.
  • Responsible for the overall operations of an afterschool site i.e. supervision, programming, staff development and school partnerships.
  • Responsible Youth and Family programs including supervision, programming and budget management.
  • Managed general operations and annual budget of $800,000.
  • Responsible for facilitating communications and collaboration with district partners and school administration.
  • Ensured the quality of childcare programs by maintaining compliance for State and Licensing requirements.
  • Supervised and completed program operations.
  • Recruited and trained staff and volunteers to upgrade collective team skills.

Education

No Degree - Child Development

West Valley College
Saratoga, CA

No Degree - Child Development

De Anza College
Cupertino, CA

No Degree - Child Development

Gavilan College
Gilroy, CA

Skills

  • Analytical thinking
  • Time management
  • Critical thinking
  • Written communication
  • Relationship building
  • Training and mentoring
  • Conflict resolution
  • Presentations and public speaking
  • Client engagement
  • Compliance requirements
  • Customer service
  • Active listening
  • Client relationship management
  • Risk assessment
  • Project management
  • Regulatory compliance
  • Teamwork and collaboration
  • Excellent communication
  • Organizational skills
  • Multitasking Abilities
  • Relationship development
  • Staff supervision
  • Public speaking
  • Conflict management

Accomplishments

  • National Non-Profit Trainer
  • CPR & First Aid
  • Child Abuse Prevention Trainer
  • Dimension of Diversity Trainer
  • Introduction to Leading and Coaching Others Trainer
  • Achieved desired outcomes by completing tasks and meeting deadlines with accuracy and efficiency.

Timeline

Individualized Education Services Advisor

KinderCare Learning Centers
12.2023 - Current

Regulatory Complance Administrator

KinderCare Learning Centers
10.2019 - 12.2023

Administrative Coordinator

YMCA of the Silicon Valley
09.2018 - 10.2019

HR Generalist and Training & Onboarding Specialist

YMCA of the Silicon Valley
08.2015 - 09.2018

Center and Associate Program Director

YMCA of the Silicon Valley
08.2006 - 08.2015

No Degree - Child Development

West Valley College

No Degree - Child Development

De Anza College

No Degree - Child Development

Gavilan College
Tiffany Moraga