Tiffany Moraga
San Jose,CA
Summary
Dynamic professional with a proven track record at KinderCare Learning Centers, excelling in client engagement and regulatory compliance. Skilled in developing tailored advisory plans and enhancing program efficiency, I leverage strong analytical thinking and relationship-building abilities to drive results and foster academic success in diverse educational settings.
Overview
19
19
years of professional experience
Work History
Individualized Education Services Advisor
KinderCare Learning Centers
Lake Oswego, OR
12.2023 - Current
- Developed strong relationships with clients through regular communication and excellent customer service.
- Improved client relationships by developing and implementing comprehensive advisory plans tailored to individual needs.
- Advised clients on risk management strategies to protect assets against market volatility.
- Provided centers with resources for the classroom and children.
- Developed and implemented student guidance plans to foster academic success.
- Develop high-quality, culturally responsive educational resources and trainings according to project needs, timelines, and specifications.
- Implementing and administering program material and processes related to inclusive practices in the early childhood classroom.
Regulatory Complance Administrator
KinderCare Learning Centers
Lake Oswego, OR
10.2019 - 12.2023
- Maximize the financial benefit of the Child & Adult Care Food Program by proactively evaluating, supporting, training our centers.
- Responsible for supporting a critical revenue stream, the USDA Child, and Adult Care Food Program (CACFP), in qualified centers.
- Drive for results and influence centers to achieve goals and established metrics. Ensure compliance by meeting deadlines and applicable state and federal requirements.
- Evaluated existing practices, recommending adjustments as necessary to maintain alignment with regulatory standards.
- Share state regulations and approved health and nutrition services, and serve as a resource for our centers
- Assisted in the preparation for external audits, ensuring a smooth process with minimal findings and recommendations.
- Help drive KCE's Grow Happy Nutrition & Wellness strategy by providing the support, tools and training centers need to meet established goals and metrics.
Administrative Coordinator
YMCA of the Silicon Valley
San Jose, CA
09.2018 - 10.2019
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Trainer for the YUSA National Organization as well as the Silicon Valley Association
- Support all department with Administrative Support
Process all refunds and cancellations for members and program participants. - Fundraising AR
- Volunteer recruitment for events.
- Branch Board of Managers support
- Manage the Branch Yelp, Facebook and outward member communication
- Assisted in the recruitment process by screening resumes, scheduling interviews, and facilitating onboarding activities for new hires.
HR Generalist and Training & Onboarding Specialist
YMCA of the Silicon Valley
San Jose, CA
08.2015 - 09.2018
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Manage employment processes and payroll documentation
- Monitor fingerprint clearances through DOJ for new and current staff and volunteers.
- Create plans for marketing, promotion, and recruitment events
- Coordinated employee training programs to boost skills development and improve overall performance.
- Collaborated with department managers to identify staffing needs and create strategic recruiting plans.
- Led diversity and inclusion initiatives through training creating more inclusive workplace.
- Helped new hires complete and submit required paperwork, set up benefits accounts, and initiate direct deposits.
Center and Associate Program Director
YMCA of the Silicon Valley
San Jose, CA
08.2006 - 08.2015
- Enhanced program efficiency by streamlining processes and implementing data-driven improvements.
- Improved results in increasing program quality and growth through exceptional planning and organizational skills.
- Responsible for the overall operations of an afterschool site i.e. supervision, programming, staff development and school partnerships.
- Responsible Youth and Family programs including supervision, programming and budget management.
- Managed general operations and annual budget of $800,000.
- Responsible for facilitating communications and collaboration with district partners and school administration.
- Ensured the quality of childcare programs by maintaining compliance for State and Licensing requirements.
- Supervised and completed program operations.
- Recruited and trained staff and volunteers to upgrade collective team skills.
Education
No Degree - Child Development
West Valley College
Saratoga, CANo Degree - Child Development
De Anza College
Cupertino, CANo Degree - Child Development
Gavilan College
Gilroy, CASkills
- Analytical thinking
- Time management
- Critical thinking
- Written communication
- Relationship building
- Training and mentoring
- Conflict resolution
- Presentations and public speaking
- Client engagement
- Compliance requirements
- Customer service
- Active listening
- Client relationship management
- Risk assessment
- Project management
- Regulatory compliance
- Teamwork and collaboration
- Excellent communication
- Organizational skills
- Multitasking Abilities
- Relationship development
- Staff supervision
- Public speaking
- Conflict management
Accomplishments
- National Non-Profit Trainer
- CPR & First Aid
- Child Abuse Prevention Trainer
- Dimension of Diversity Trainer
- Introduction to Leading and Coaching Others Trainer
- Achieved desired outcomes by completing tasks and meeting deadlines with accuracy and efficiency.
Timeline
Individualized Education Services Advisor
KinderCare Learning Centers
12.2023 - Current
Regulatory Complance Administrator
KinderCare Learning Centers
10.2019 - 12.2023
Administrative Coordinator
YMCA of the Silicon Valley
09.2018 - 10.2019
HR Generalist and Training & Onboarding Specialist
YMCA of the Silicon Valley
08.2015 - 09.2018
Center and Associate Program Director
YMCA of the Silicon Valley
08.2006 - 08.2015
No Degree - Child Development
West Valley College
No Degree - Child Development
De Anza College
No Degree - Child Development
Gavilan College