Tiffany Morales

• Provided exceptional bilingual customer support through phone, email, and chat communications.
• Resolved customer inquiries efficiently, ensuring high levels of satisfaction and retention.
• Collaborated with team members to streamline processes and improve service delivery.
• Trained new staff on best practices in customer interaction and system navigation.
• Manage outage reports and assist multiple utility companies.
• Managed approximately 80+ incoming calls, emails and chats per day from customers.

Installing different types of insulation and helping insulators allowing more production in a timely manner.

Cutting and measuring different types of insulation.

• My job was to take inbound calls with the State of Florida Health Department , to help clients make vaccine appointments , as well as make outbound calls to schedule requested appointments, Also worked a separate federal project with the CDC (Center for disease control) where inbound calls were taken by clients needing information for different services.
• Managed 150+ incoming and outbound phone calls as well as emails and chat.

• Enroll patients in a prescription auto refill program as well as going over and editing current medications.
• Managed high volume of inbound calls .
• Resolved customer inquiries through effective communication and problem-solving techniques.

• My job was to file, scan, and print documents for many realtors in the office as well as upload new documents in tenant files. My job was also to make appointments for services needed by tenants as well as scheduling showings for the realtors in our office.
• Managed daily office operations, ensuring efficient workflow and communication among team members.
• Scheduled appointments and conducted follow-up calls to clients.
• Coordinated meetings and appointments for executives, optimizing schedules for maximum productivity.

• My job was to run front end of store , take care of customers as well as resolve any issues with transactions.
• Conducted regular audits of cash registers to ensure accuracy in financial reporting and compliance standards.
• Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.

• My job was to run front end of store , take care of customers as well as resolve any issues with transactions.
• Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
• Prepared high-quality coffee beverages using espresso machines and manual brewing methods.
• Developed specialty drink recipes, enhancing menu offerings based on customer feedback.
• Collaborated with team members to create promotional events that increased foot traffic and sales.
• Maintained a clean and organized workspace for optimal productivity and safety.
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.