Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Conference Presentations
Awards
Generic

Tiffany Morgillo

Northwood,OH

Summary

Diligent and motivated Quality Supervisor with a robust background in overseeing quality assurance processes, consistently ensuring adherence to industry standards. Expertise in implementing effective quality control measures that enhance operational efficiency and drive continuous improvement. Recognized for strong team leadership and adept problem-solving skills, fostering a collaborative environment that promotes excellence. Committed to delivering high-quality results while maintaining a focus on organizational goals, grant requirements, and high employee morale.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Quality Supervisor

University of Toledo Medical Center (Care Clinic/Ryan White Program)
Toledo, Ohio
08.2021 - Current
  • Supervised positions associated with Quality, Data, and Assistance
  • Created processes/guidelines for and moderated Planning Committee which consists of program clients
  • Maintained documentation pertaining to, compliance with, and storage of food and transportation vouchers
  • Assisted Director with ensuring accountability and compliance with grant, institutional and local policies and procedures related to clinical quality management and outcomes
  • Maintained knowledge of changes to quality, reporting and data regulations and guidelines, providing updates and instruction to those it impacts
  • Assisted the Program Director in program grant application, development, assembly, and writing as it relates to outcomes, quality, data, and reporting
  • Coordinated with Ryan White Program staff to ensure clients access the full extent of program ensuring in optimal outcomes as it relates to the HIV care continuum
  • Managed programmatic development as it relates to patient assistance and outcomes; oversaw core and support service line delivery and outcomes related to client assistance
  • Provided planning, implementation, and oversight for Continuous Quality Management (CQM) activities within in the Ryan White Program including standard operating procedures
  • Established and maintain processes for review, development, and monitoring of performance standards and indicators
  • Served as Senior Leadership for the Quality Committee, Subcommittees, and Planning Committee meetings as well as other review meetings
  • Served as an external liaison for all State and Federal Collaborations with relation to Quality and Outcomes
  • Developed recommendations for system-level program, policy, or procedural changes
  • Developed, implemented, managed, audited, and maintained CAREWare and the data it houses for Ryan White programmatic needs
  • Developed and prepared reports related to the grant, institution, and programmatic needs
  • Participated in the planning committees, fundraising, and events for outreach
  • Established a culture of continuous improvement by regularly soliciting feedback from team members, recognizing their contributions, and implementing suggestions for process enhancements
  • Empowered staff members through mentorship and skills development opportunities

Quality & Data Assistant

University of Toledo (Ryan White Program)
Toledo, OH
09.2018 - 08.2021
  • Contributed to the successful completion of major projects by providing timely and accurate data assistance as needed
  • Spearheaded initiatives aimed at reducing manual input errors while simultaneously improving overall quality standards concerning entered information
  • Ensured data integrity by conducting regular audits and correcting any discrepancies found
  • Assisted with preparation of annual RSR and other government required grant reporting
  • Participated in HRSA site visits, reporting, and activities to maintain positive grant standing
  • Proposed and implemented quality improvement projects in collaboration with other program staff to enhance clinic experience
  • Lead monthly Quality and Data Team meetings
  • Participated in Continuous Quality Management Program meetings
  • Participated in statewide collaborative and community planning groups/committees
  • Reviewed all Housing Care Plan and Emergency Financial Assistance requests; follow-up monthly to ensure timely payments
  • Worked with landlords, utility companies, and clients to facilitate stable housing
  • Assisted with research projects as requested
  • Trained new Data and Quality team members and providers in CAREWare
  • Updated/added providers and subservices in CAREWare; maintained grants in CAREWare
  • Created, ran, and audited performance measures in CAREWare as necessary
  • Supported decision-making processes by providing accurate, timely, and relevant data insights to stakeholders
  • Collaborated with cross-functional teams to ensure alignment on data entry needs and requirements
  • Coordinated with IT staff to address technical issues related to databases or software applications used in managing data assets effectively
  • Troubleshot data-related problems and coordinated maintenance or modifications to correct defects

Billing & Inventory Control Specialist/CPhT II/IT Technician/PA Tech

University of Toledo (UTCare and UTAccess Pharmacies)
11.2011 - 09.2018
  • Orient all new staff/students to the UTCare Pharmacy and 340B Program
  • Completed clinical reviews and prior authorization requests for Dermatology, Rheumatology, Oncology, Neurology, HIV, and Hepatitis C patients
  • Investigated any additional funding opportunities for non-covered medications by working with foundations, grants, and drug companies to ensure patients have access to their medications
  • Conducted periodic internal audits and drug tracers to ensure 340B Federal Guidelines are being met and followed
  • Assisted in creating and implementing yearly PMAAR procedures for quality improvement
  • Created/Edited departmental policies and procedures as necessary for leadership review
  • Efficiently input prescriptions into QS1\Pioneer; properly labeled and dispensed medications as prescribed
  • Assisted pharmacist with smoking cessation collaborative agreement and adherence counseling
  • Assisted in preparing monthly financial reports
  • Completed register and third-party deposits, including reconciling EOBs with electronic third-party payments; processed credit returns and verified reimbursement
  • Assisted with any technical issues in all UT Outpatient Pharmacies - including installing new equipment as needed, ensuring the shared server remains operational, and installing service pack and OTC point of sale updates
  • Maintained physician, patient, insurance, and inventory files in pharmacy software for all UT Outpatient Pharmacies
  • Assisted staff with the setup of reports
  • Executed End of Year File Resets in pharmacy software for all UT Outpatient Pharmacies
  • Assisted with the processing of difficult third-party billing claims for all UT Outpatient Pharmacies
  • Created, edited, and updated websites for the UTCare and UT Access Pharmacies

Outpatient Certified Pharmacy Technician

University of Toledo
Toledo, Ohio
04.2010 - 11.2013
  • Reviewed and verified customer demographic, current medication, insurance, and provider information
  • Troubleshot third party billing issues including consulting with insurance company representatives to complete claims processing
  • Increased customer satisfaction by delivering friendly, personalized service during transactions
  • Completed register and third-party deposits, including reconciling EOBs with electronic third-party payments, processing credit returns, and verifying reimbursement
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service; as well as trained IPPE/APPE students
  • Answered incoming phone calls and addressed questions from customers and healthcare providers
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues
  • Communicated directly with doctors offices via telephone, fax and email

Inpatient Certified Pharmacy Technician

Toledo Hospital
03.2010 - 06.2010
  • Prepare Pyxis fills for Pharmacist check; restock Pyxis machines and inventory contents as necessary
  • Fill and deliver stat orders quickly yet efficiently
  • Perform cycle counts on the Med Carousel
  • Restock meds after patient discharge and update dispensed quantity in the electronic patient chart
  • Prepare compounds for Pharmacist check
  • Enhanced patient safety by carefully processing and verifying medication orders before dispensing

HBA/Cosmetics Department Manager

Wal-Mart
06.2009 - 02.2010
  • Assisted in organizing and overseeing assignments to drive operational excellence, including leading overnight module changes
  • Maintained accurate inventory and sales records for department
  • Set up sales floor, developed department procedures and implemented company policies to maximize cosmetics sales
  • Oversaw daily operations, delegating tasks efficiently to promote a smooth workflow within the team.
  • Maintained a well-organized department, streamlining inventory management and reducing stock discrepancies
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Conducted interviews
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.


Pharmacy Tech II

Wal-Mart
Toledo, OH
08.2004 - 06.2009
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging
  • Provided exceptional customer service; assisted customers with special orders as needed
  • Troubleshot third party billing issues
  • Trained new technicians and pharmacy cashiers
  • Created technician schedule
  • Processed credit returns
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.

Education

Bachelor of Science - Health Care Administration/Business Minor

University of Toledo
Toledo, OH
05.2025

High School Diploma -

Notre Dame Academy
Toledo, OH
06.2003

Skills

  • Experienced with McKesson HAC, Athena, EPIC, and Clinical Portal EMRs
  • Grant Writing Experience
  • CAREWare Superuser
  • Experienced employee trainer
  • Skilled in procedure development
  • Excellent problem-solving capability
  • Skilled in Microsoft Office
  • Auditing techniques
  • Personnel training
  • Experienced with McKesson Connect platform
  • Experienced with Pioneer, QS1, and Conexus Pharmacy Programs

Accomplishments

  • Developed Planning Committee which lead to improvements in clinic processes
  • Increased timeliness and accuracy of required VMIT reporting to state partner, which was previously consistently 6-months behind
  • Implemented several new opportunities within the Assistance Program which led to a decrease of social barriers to care for clients
  • Implemented successful plan to bring data up to date within 6-months as it was 2 years behind due to system changes

Certification

  • Ohio PTCB Certified Pharmacy Technician - License Number: 460101081251450
  • Ohio State Board of Pharmacy - License Number: 09307244

Timeline

Quality Supervisor

University of Toledo Medical Center (Care Clinic/Ryan White Program)
08.2021 - Current

Quality & Data Assistant

University of Toledo (Ryan White Program)
09.2018 - 08.2021

Billing & Inventory Control Specialist/CPhT II/IT Technician/PA Tech

University of Toledo (UTCare and UTAccess Pharmacies)
11.2011 - 09.2018

Outpatient Certified Pharmacy Technician

University of Toledo
04.2010 - 11.2013

Inpatient Certified Pharmacy Technician

Toledo Hospital
03.2010 - 06.2010

HBA/Cosmetics Department Manager

Wal-Mart
06.2009 - 02.2010

Pharmacy Tech II

Wal-Mart
08.2004 - 06.2009

Bachelor of Science - Health Care Administration/Business Minor

University of Toledo

High School Diploma -

Notre Dame Academy

Conference Presentations

  • April 2019: ‘Advocating for Yourself as A Pharmacy Patient: The Importance of Medication Adherence', Workshop presented at the Positive Youth Leadership Summit sponsored by Equitas Health
  • April 2019: ‘The Path to Self-Love', Workshop presented at the Positive Youth Leadership Summit sponsored by Equitas Health
  • October 2019: ‘The Importance of Medication Adherence for People Living with HIV', Workshop presented at the national Transforming Care Conference sponsored by Equitas Health
  • January 2024: Presented on a recorded virtual Learning Session for the federal government (HRSA) lead by Bizzell for a Communities of Practice (CoP) national collaborative related to Preconception Counseling.

Awards

Wal-Mart

Employee of the Month, 2009


University of Toledo Medical Center

iCare Shining Star Customer Service Award via Patient Nomination, Fiscal Year 2016 Q4

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