Hi, I’m
Tiffany Morris
Corinth,MS
Summary
I am a dedicated team member with exceptional organizational skills, great leadership, problem solving, communication skills, excellent customer service skills and very professional grammar and telephone skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
21
years of professional experience
1
Certification
Work History
Self Employed J Cash & Co. Corinth, MS
Monograming
12.2017 - Current
Job overview
- Organized and detail-oriented with a strong work ethic.
- Proven ability to develop and implement creative solutions to complex problems.
- Learned and adapted quickly to new technology and software applications.
- Passionate about learning and committed to continual improvement.
- Demonstrated leadership skills in managing projects from concept to completion.
- Worked flexible hours across night, weekend and holiday shifts.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Excellent communication skills, both verbal and written.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
Edwards Enterprises Corinth, MS
Call Center Agent
03.2021 - 10.2021
Job overview
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
SMC Recycling Corinth, MS
Front Desk Receptionist
09.2014 - 11.2020
Job overview
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Handled assignments independently with good judgement and critical thinking skills.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
East West Motor Freight Selmer, TN
Company Secretary
08.2002 - 01.2010
Job overview
- Greetedall clients entering HR BLOCK andprovided them a warm atmosphere
- Answered an average of 10 calls per daybyaddressing customer inquiries, scheduling appointments, and providing new product information; answered product questions with up-to-date knowledge of sales andcompany promotions.
- Assisted in the cosmetics of the store to ensure that our pride in H&R Block was relayed to all our customers.
- Responsible for collecting and managing customer's fees.
- Assisted in advertisement for this location by promoting our services and promotions throughout the Post Exchange.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Assisted coworkers and staff members with special tasks on daily basis.
Education
University of PhoenixTempe, AZ
Associate In Business Administration from Business Administration And Management
11.2023
Accelerared Dental Assisting Academy New Albany, MS
Certified Dental Assistant from Dental Assisting
08.2020
Jackson State Community CollegeJackson, TN
from Health Administration
01.2013
Northeast Mississippi Community CollegeBooneville, MS
from Dental Hygiene
01.2002
Mcnairy Central High SchoolSelmer, TN
Associate of Applied Science from Criminal Justice
05.2001
University Overview
- [Student Organization or Club Name] Member
Skills
- Quick learner
- Trusted key holder
- Exceptional communication skills
- Strong client relations
- Proficient in cash management
- POS systems expert
- Telephone Etiquette
- Retail Sales Customer Service
- Customer Service Excellence
- Microsoft Word
- Staff Training
- Quality Assurance
- Active Listening
- Efficient Service
- Sales Expertise
- Microsoft Excel
- Business Development Understanding
- Customer Service and Assistance
- Customer Relations
- Freight Operations
- Customer Service
- Conflict Resolution
- Customer Account Management
- Warehousing Functions
- Team Development
- Performance Feedback
- Schedule Mastery
- Corporate Standards
- Technical Support
- Program Promotion
- Data Evaluation
- Problem-Solving Ability
- Online Chat
- Service Standard Compliance
- Medical Terminology Knowledge
- Clerical Support
- Records Preparation
- Quality Control
- Recordkeeping Strengths
- Customer Consulting
- Delivery Scheduling
- Warranty Processes
- Administrative Support
- Refund Processing
- Executive Management Support
- Product Organization
- Route Dispatch
- Constructive Feedback
- Special Assignments
- Product Promotion
- Special Requests
- Reading Comprehension
- Multi-Line Phone Talent
- Promotional Support
- Professional Telephone Demeanor
- Critical Thinking
- Coordination
- Filing
- Grammar
- Prioritization
- Proofreading
Accomplishments
Dental Assistant, CPR Certified, Radiology permit from Mississippi Board of Dental Examiners
Certification
Dental Assistant
Timeline
Call Center Agent
Edwards Enterprises
03.2021 - 10.2021
Monograming
Self Employed J Cash & Co.
12.2017 - Current
Front Desk Receptionist
SMC Recycling
09.2014 - 11.2020
Company Secretary
East West Motor Freight
08.2002 - 01.2010
University of Phoenix
Associate In Business Administration from Business Administration And Management
Accelerared Dental Assisting Academy
Certified Dental Assistant from Dental Assisting
Jackson State Community College
from Health Administration
Northeast Mississippi Community College
from Dental Hygiene
Mcnairy Central High School
Associate of Applied Science from Criminal Justice
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