Tiffany Morris Watson
Pine Level,NC
Summary
With over 20 years of diverse experience in direct patient care, staff supervision, and department operations, this reliable manager takes ownership and initiative. Excels at decision-making and learning new skills while consistently delivering excellent customer service. Exceptional work ethic drives them to go above and beyond to exceed company expectations. Has a knack for building productive working relationships and thrives in team-oriented environments. Skilled at multitasking and prioritizing provider and patient needs, adept at handling daily assignments efficiently.
Overview
28
28
years of professional experience
3
3
Certification
Work History
Revenue Cycle Financial Representative
UNC Health
07.2023 - Current
- Talked with patients to assess needs, financial status, and eligibility in a call center environment typically over 200 calls a month
- Built strong relationships with patients through transparent communication and trust-building activities.
- Supported continuous improvement efforts within the organization by participating in training programs, workshops, and industry conferences.
- Create accurate estimates to patients to minimize financial discrepancies. Review/Create Hospital and Physician estimates from the Epic Patient Estimator
- Ensures and verified key ADT information (insurance verification, patient and guarantor demographics, etc.) was current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy
- Top Collector of Prepayment for scheduled procedures
- Volunteer Coordinator
- Auditor
Medical Office Assistant
UNC Health
11.2022 - Current
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Accurately performs patient check in and check out procedures. Processes privileged patient health information (obtains current insurance verification and authorization, codes visits using accurate ICD and CPT codes), balances daily receipts, and responds to billing questions. Schedules patient appointments entering all required demographic and clinical information into the system and coordinating with other parties.
- Maintains compliance with established safety and regulatory guidelines, including HIPAA, OSHA, and infection prevention policies and procedures. Participates in unit performance improvement activities.
- Maintains compliance with revenue cycle and financial audit guidelines.
- Demonstrates effective computer skills, files, answers phones in a timely and professional manner providing complete and accurate information, and provides other administrative duties as required.
- Demonstrates good customer service skills when interacting with patients, families, and visitors. Exhibits effective communication skills and teamwork.
- Answers telephones by directing calls appropriately including providing accurate information when needed to clinical staff, physicians, other departments, and patients.
- Processes and prioritizes incoming and outgoing referrals by urgency; stat, urgent or routine
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Reduced wait times for patients through effective appointment scheduling and efficient front desk management.
- Enhanced office productivity by assisting in training new hires on software systems, office procedures, and best practices.
Front Office Manager/HIPAA Compliance Officer
Riverdale Family Medicine
04.2020 - 06.2021
- Submitted clean claims to insurance companies electronically to secure payments.
- Investigated rejected and denied claims, correcting applicable coding.
- Thoroughly reviewed remittance codes from EOBS/AR's.
- Actively maintained current working knowledge of CPT and ICD-9 coding principles, government regulation, protocols and third party requirements regarding billing.
- Assigned procedure and diagnosis codes for insurance billing
- Educated patients and caregivers on discharge instructions to sustain patient health and drive recovery objectives post-discharge.
- Performed comprehensive patient assessments and interviewed patients to compile medical histories.
- Collected patient data, including records of health condition, hospitalizations, and lifestyle patterns such as smoking and alcohol consumption.
- Supported office needs including taking messages, scanning documents and routing business correspondence.
- Greeted incoming patients and verified paperwork to manage smooth intake processes.
- Maintained office safety by screening visitors, updating logs and issuing temporary passes.
- Handled payment processing duties and provided customers with receipts and proper bills and change.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Consistently informed patients of financial responsibilities prior to services being rendered.
- Educated patients about medications, procedures and physician's instructions.
- Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
PATIENT CARE COORDINATOR
Cary OB/Gyn
08.2019 - 04.2020
- Check patients in and out of office,
- Registration and Insurance verification,
- Posting of patient and insurance payments,
- Manage schedules for six Doctors, two WHNP's , two ultrasound technicians, lab and mammography.
- Answer multiline phone system.
- Maximize patient flow, by organizing, tracking and communicating with other associates and patients to maintain an efficient office.
- Setting up payment plans, going over Maternity benefits.
- Create deposits
- Training of new staff.
- Several other duties, assisting providers and office staff as needed.
- Communicated with patients with compassion while keeping medical information private.
- Established strong work network by building professional relationships with physicians and fellow employees.
VETERINARY NURSE/TECHNICIAN
Banfield Pet Hospital
08.2016 - 08.2019
- Check patients in and out of hospital,
- Registration and scheduling of new patients
- Vein punctures, catheter placements administration of vaccines, labs, ear cytology, reading urine sediments, fecal collection and diagnostics, CBC, Electrolytes and IOF processing, assist with in room appointments and surgeries, Radiology and Performing Dental cleanings.
- Surgery Nurse, trained to monitor anesthesia
- Assist with maintaining the flow of the hospital and other duties at the request of the Veterinarian
- Training of new staff members, Lead Nurse.
- Provided direct care for animal patients in post-operative recovery, closely monitoring vital signs and progress.
- Triaged incoming patients arriving for scheduled appointments or on emergent bases to route to appropriate surgeon or treatment area.
- Scrubbed, counted, and packed surgical instruments and drapes into surgi-packs for autoclave sterilization.
- Laundered soiled animal bedding immediately to reduce infection using appropriate chemicals.
- Reviewed inventory levels during shifts and placed orders to replenish supplies, including shampoo, canine toothpaste and styptic powder.
OWNER/OPERATOR
RAE Boutique & Photography
01.2013 - 08.2017
- Opening and Closing of Boutique
- Accounts Receivable and Payable
- Hiring and Training of all staff.
- Ordering of merchandise.
- Cashier.
- Meeting with vendors and setting up new accounts.
- Marketing.
- Set pricing structures according to market analytics and emerging trends.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
GOVERNMENT INSURANCE COORDINATOR
Blue Ridge OB/GYN
08.2012 - 06.2013
- Responsible for all Billing aspects of Government Payers (Medicare, Medicaid, & Tricare)
- Monthly eligibility checks
- Posting payments and denials, handling appeals
- Working with Medicaid Home Health Coordinators
- Authorizations of ultrasounds
- Maintain data base of all Medicaid patients.
- Created master spreadsheet to record procedures, denials and approvals.
- Validated insurance and advised patients of benefits and coverage.
- Efficiently managed collections and receivables, referrals process and billing to meet revenue goals.
- Submitted claims to insurance companies and clearinghouses.
- Filed insurance claims by obtaining and entering data related to patient, insurance provider and medical code for procedures and services provided.
- Informed patients of claims status after filing insurance claims.
- Instructed clients on amounts covered under benefits plans in easy-to-understand terminology.
FRONT DESK, PROVIDER ASSISTANT
Blue Ridge OB GYN
10.2011 - 08.2012
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Registering of Patients
- Collection of copayments
- Answer Multi line phone systems
- Scheduling of Patients
- Verifying Insurance Benefits and Eligibility
- Triage patients and record patient vitals.
- Handled payment processing duties and provided customers with receipts and proper bills and change.
- Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
PEDIATRIC MEDICAL OFFICE ASSISTANT
Wake Forest Pediatric Associates PLLC
05.2007 - 05.2010
- Check patients in
- Registering of Patients
- Collection of copayments
- Answer Multi line phone systems
- Scheduling of Patients
- Verifying Insurance Information
- Assist with Referrals
- Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
- Performed routine tests such as urine dip stick, vision and hearing tests.
- Assisted patients in preparation for examinations, assessing and recording vital signs.
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
FRONT OFFICE MANAGER
Carlsbad Forum Dental
05.2003 - 08.2006
- Posting of insurance payments.
- Accounts receivable
- Maintained recall list
- Assist with setting up and breaking down operatories
- Processing of financing applications
- Sterilizing and bagging of instruments.
- Payroll
- General office duties.
- Efficiently organized resources and staff necessary to handle any requirements and maintain strong service levels.
- Monitored office inventory to maintain adequate supply levels and order products.
- Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
- Evaluated employee job performance and motivated staff to improve productivity.
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
FRONT OFFICE ASSISTANT/MANAGER
San Diego Dental Personnel Service
10.2001 - 08.2006
- General office duties
- Traveled to different offices in the North County area that needed to be staffed.
- Answering phones
- Checking patients in and out of the offices
- Provided clerical support to all team members to improve office efficiency and enhance productivity.
- Collected copays and account balance payments and updated account records.
- Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.
- Managed customer complaints and rectified issues to complete satisfaction.
- Handled payment processing duties and provided customers with receipts and proper bills and change.
LEAD TREATMENT COORDINATOR
San Diego Dental Personnel Service
10.2001 - 04.2003
- Case Presentation for up to six Doctors, helping patients with understanding of their insurance benefits.
- Assist the doctors with procedures.
- Scheduling for multiple doctors.
- Training of other Treatment Coordinators.
- Collecting and posting payments from patients, answering multi-line phone system.
- Assisting managers with task.
FRONT OFFICE/ASSISTANT OFFICE MANAGER
Carolina Dental Associates
05.2000 - 10.2001
- General office duties
- Answering phones
- Checking patients in and out of the offices
- Posting payments.
- Case presentation
- Submitting claims to insurance
- Train new employees
- Setting up and taking down operatories
- Assisting with dental procedures
- Sterilization of instruments
- Assisted production and distribution of memos, newsletters, email updates and other forms of communication.
- Responded to messages and emails to the office and transferred correspondence.
- Maintained general office organization and cleanliness.
- Prevented scheduling errors by demonstrating strong attention to detail while managing daily calendar and creating weekly or monthly reports and presentations.
Customer Service Representative
Blue Cross Blue Shield
02.1999 - 05.2000
- General office duties
- Work in call center
- Assist members with questions regarding their insurance
- Assisted doctors with claim status
- Assist members and providers with benefit information, accepting and processing payments for insurance plans.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Educated customers on special pricing opportunities and company offerings.
Customer Service Representative
Duke Energy
02.1998 - 02.1999
- General office duties
- Work in call center environment
- Assist customers with questions regarding accounts
- Taking orders for new service
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Reviewed account and service histories to identify trends and issues.
- Documented conversations with customers to track requests, problems and solutions.
- Educated customers on special pricing opportunities and company offerings.
Hotel Front Desk Agent
Marriott
06.1996 - 02.1998
- Assist managers with duties
- Certified new hire trainer
- Making reservations and canceling reservations.
- Arranged special accommodations for guests to maintain optimal satisfaction.
- Facilitated front desk operations for busy high-volume hotel.
- Posted room charges such as food, liquor and telephone calls based on individual customer actions.
- Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
- Monitored reservations to track incoming parties and special events.
- Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
- Maintained smooth operations by correctly assigning rooms and coordinating efficient guest check-ins and check-outs.
- Pleasantly greeted every guest approaching front desk, maintaining upbeat demeanor even during moments of stress.
- Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
- Posted charges, updated accounts and issued bills to departing guests.
Education
Bachelor of Science - Health Administration
University of Phoenix
Tempe, AZ07.2026
High School Diploma -
Southern Durham High School
Durham, NC01.1998
Skills
- Accounts Receivable
- Benefits
- Answering phones
- Effective planning
- Conflict management
- Microsoft Office
- Data entry
- Invoicing and billing
- Training and coaching
- Customer relations
- ICD 10 coding
- Inventory and supply management
- Professional bedside manner
- HIPAA compliance
- Medical billing
- Understands medical procedures
- Vital sign monitors
- Team management and supervision
- Medical terminology knowledge
- Insurance plan verification
- Insurance terminology
- Medicaid knowledge
- Scheduling and calendar management
- Six Sigma Lean Yellow Belt Certified
- Hiring for Excellence Certified
Certification
- Six Sigma Yellow Belt
- Hiring For Excellence
- BLS /AED
Timeline
Revenue Cycle Financial Representative
UNC Health
07.2023 - Current
Medical Office Assistant
UNC Health
11.2022 - Current
Front Office Manager/HIPAA Compliance Officer
Riverdale Family Medicine
04.2020 - 06.2021
PATIENT CARE COORDINATOR
Cary OB/Gyn
08.2019 - 04.2020
VETERINARY NURSE/TECHNICIAN
Banfield Pet Hospital
08.2016 - 08.2019
OWNER/OPERATOR
RAE Boutique & Photography
01.2013 - 08.2017
GOVERNMENT INSURANCE COORDINATOR
Blue Ridge OB/GYN
08.2012 - 06.2013
FRONT DESK, PROVIDER ASSISTANT
Blue Ridge OB GYN
10.2011 - 08.2012
PEDIATRIC MEDICAL OFFICE ASSISTANT
Wake Forest Pediatric Associates PLLC
05.2007 - 05.2010
FRONT OFFICE MANAGER
Carlsbad Forum Dental
05.2003 - 08.2006
FRONT OFFICE ASSISTANT/MANAGER
San Diego Dental Personnel Service
10.2001 - 08.2006
LEAD TREATMENT COORDINATOR
San Diego Dental Personnel Service
10.2001 - 04.2003
FRONT OFFICE/ASSISTANT OFFICE MANAGER
Carolina Dental Associates
05.2000 - 10.2001
Customer Service Representative
Blue Cross Blue Shield
02.1999 - 05.2000
Customer Service Representative
Duke Energy
02.1998 - 02.1999
Hotel Front Desk Agent
Marriott
06.1996 - 02.1998
Bachelor of Science - Health Administration
University of Phoenix
High School Diploma -
Southern Durham High School
- Six Sigma Yellow Belt
- Hiring For Excellence
- BLS /AED
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