Tiffany Mosley
Murfreesboro,TN
Summary
Accomplished Manager at Sphera, adept in leadership and strategic planning, significantly enhanced operational efficiency and team productivity. Spearheaded initiatives for process optimization, achieving remarkable improvements in resource utilization and client satisfaction. Expert in budget management and cross-functional collaboration, driving project success and aligning department goals with corporate objectives.
Overview
19
19
years of professional experience
Work History
Manager, Data Implementation and Processing
Sphera Solutions Inc.
05.2018 - Current
- Leads team initiatives to drive project success and improve overall performance.
- Develops strategic plans for enhancing operational efficiency and maximizing resource utilization.
- Improves team productivity by implementing effective training programs.
- Manages budget allocations to optimize resource usage and reduce costs.
- Enhances client satisfaction with tailored solutions and proactive communication.
- Oversees daily operations to ensure seamless workflow and adherence to company standards.
- Provides support with objective setting and individual as well as department goals for data services team members.
- Partners with other members of management team to align department policies and systems with the company's objectives.
- Provides senior leadership, guidance and support to data services team members by providing touch points, interaction, and training where applicable.
- Increases operational efficiency with process optimization and technology integration.
- Works cross-functionally with development and quality department teams.
Manger, Client Implementation and Services
SiteHawk
05.2010 - 05.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving issues promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Customer Manager
SiteHawk
07.2006 - 05.2010
- Specialized in onboarding clients within internal software programs, maintaining relationship, and assisting with various aspects of the account.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Worked cross-functionally with sales, development, and product teams.
Education
Master of Arts - Organizational Leadership
Trevecca Nazarene University
Nashville, TN05-2020
Bachelor of Science - Psychology
Middle Tennessee State University
Murfreesboro, TN05-2006
Skills
- Leadership
- Project management
- Team building
- Strategic planning
- Budget management
- Change management
- Process improvement
- Resource allocation
- Efficient in Salesforce and internal programs for managing data and client relationships
Timeline
Manager, Data Implementation and Processing
Sphera Solutions Inc.
05.2018 - Current
Manger, Client Implementation and Services
SiteHawk
05.2010 - 05.2018
Customer Manager
SiteHawk
07.2006 - 05.2010
Master of Arts - Organizational Leadership
Trevecca Nazarene University
Bachelor of Science - Psychology
Middle Tennessee State University
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