Tiffany M. Rice
Glendale
Summary
Compliance Analyst with over 10+ years of banking and financial services experience specializing in account reviews, KYC/AML compliance, and fraud investigations. Proven track record in conducting due diligence, adverse media screenings, and supporting account termination decisions in alignment with regulatory standards. Adept at collaborating across departments, preparing SARs, and mitigating risk through data-driven insights and detailed documentation.
Overview
23
23
years of professional experience
Work History
Foundational Service Specialists
Randstad - Vanguard
Scottsdale, AZ
02.2026 - Current
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Managed high volume of inbound calls, ensuring prompt resolution of customer inquiries.
- Provided exceptional customer service by actively listening and addressing client needs effectively.
- Utilized CRM software to log interactions and track customer issues for improved service delivery.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Senior Fraud Investigator
City National Bank
Phoenix, AZ
03.2024 - 07.2025
- Conducted in-depth investigations into suspicious activity, contributing to the identification and termination of high-risk customer accounts.
- Prepared and submitted comprehensive SARs in line with BSA/AML regulations and internal termination procedures.
- Collaborated with compliance and legal teams to evaluate customer behavior, KYC deficiencies, and escalation protocols for potential account closures.
- Executed adverse media reviews and LexisNexis searches to support risk scoring and due diligence in termination decisions.
- Developed detailed reports for internal governance to support offboarding recommendations.
Sr. Commercial Card Fraud Specialist
Bank Of America
Phoenix, AZ
11.2022 - 02.2024
- Identified high-risk accounts requiring closure based on fraud patterns and non-compliance with internal controls.
- Assisted with policy-based terminations by providing analytical documentation and background checks on suspicious entities.
- Monitored transactions for red flags and collaborated on adverse media findings to inform account closure actions.
Sr. Onboarding Specialist
Western Alliance Bank
Phoenix, AZ
10.2020 - 11.2022
- Responsible for accurate, quality, and timely implementation of Treasury Management Services.
- Managed work assignments with little supervision, following all department processes and procedures.
- Handled the more complex product and application implementations while working closely with the Client Service Advisor team.
- Managed work assignments to establish application setup and client access to Treasury Management and other bank products for business clients.
- Processed all incoming and outgoing wire transfer requests to include verification of customer authorizations for wire transfer activity. Included FX wires.
- Logged all wire activity and maintained wire authorization records.
- Executed daily ACH transmissions ensuring compliance with authorizations.
Direct Support Specialist
Opportunity Tree
Phoenix, AZ
02.2020 - 08.2021
- Participated in ongoing professional development opportunities to stay current on best practices within the field of direct support services.
- Delivered comprehensive, client-focused care by maintaining up-to-date knowledge of each individual's specific health concerns and modifying support strategies accordingly.
- Assisted with daily living activities such as meal preparation, personal hygiene, and housekeeping tasks, promoting self-sufficiency when possible.
- Managed challenging behaviors effectively through de-escalation techniques and non-violent crisis intervention strategies when necessary.
- Administered medication to clients according to prescribed schedules, ensuring proper dosage and adherence to guidelines.
- Improved client satisfaction by providing personalized care and support tailored to individual needs.
- Provided a safe and supportive environment, closely monitoring client behaviors and intervening as necessary.
- Actively listened to clients' concerns and input regarding their care plans, incorporating feedback into service modifications when appropriate.
- Promoted independence among clients by teaching essential life skills and offering consistent encouragement.
- Enhanced quality of life for clients through the implementation of engaging activities and social interactions.
ER Registration Specialist
Honorhealth Medical Center Deer Valley
Phoenix, AZ
03.2020 - 10.2020
- Collect personal information such as address, phone number, etc.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Gathered demographic and insurance information to register patients for medical appointments.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits.
Onboarding KYC Specialist/Risk QC
JPMorgan Chase Private Bank
Phoenix, AZ
04.2016 - 10.2019
- Partnered with Relationship Managers and Relationship Advisors to gather KYC information required to onboard new clients and new entities.
- Communicated to clients KYC requirements; tracked receipts of required data and/or documents; reviewed received data / documents to ensure information shared meets regulatory requirements.
- Maintained confidentiality of private banking information with discretion, diplomacy and professionalism.
- Partnered with high net worth customers and private bankers to answer complex questions and solve operational issues while delivering superior customer service.
- Verified customer identity and reviewed documentation for accuracy.
- Reviewed new prospect KYC documents to meet requirements and determine business model risk.
- Conducted KYC formality reports on questionable accounts and transactions.
- Analyzed and investigated clients to conduct detailed customer due diligence and enhanced due diligence review.
- Determined customer risk ratings based on analysis and research findings.
Quality Control Analyst
Assetmark Trust
Phoenix, AZ
12.2011 - 04.2016
- Proactively reviewed current processes to identify areas where efficiency can be improved and/or risks mitigated.
- Responsible for maintaining data integrity for portfolio managers.
- Maintained a high degree of accuracy and attention to detail while meeting team productivity goals.
- Participated in project meetings and developed relationships with various teams within the Private Bank.
- Engaged in discussions to update workflow processes with Risk, Anti Money Laundering, Onboarding Officers, and Compliance partners.
- Supported development of streamlined workflows and educational content.
Lead Operations Specialist / Fraud Claims Specialist
Bank of America
Phoenix, AZ
07.2005 - 09.2011
- Filed weekly Currency Transaction Reports accurately and on time via batch filing.
- Executed several SARS for Financial Crimes Unit.
- Engaged with banking offices regarding CTR reporting.
- Escalated recurring branch challenges to BSA Management on a monthly basis.
- Intervened to halt suspicious activities, ensuring account security.
- Mitigated financial crime activities by verifying and identifying transactions.
- Reduced risk exposure significantly.
- Demonstrated ownership in resolving complex customer service issues.
- Conducted thorough investigations into fraud claims from partner merchants and customers.
- Coordinated issue escalation to relevant internal teams.
Inbound Phone Tech Support
E-TELECARE SOLUTIONS
Tempe, AZ
02.2005 - 07.2005
- Provided answers to clients by identifying problems; researching answers; guiding client through corrective steps.
- Listened to descriptions of customer issues and determine how and if they can be fixed.
- Used information from customers to diagnose tech issues and walk customers through the steps needed to fix various problems.
- Processed invoices for replacement phones if issue could not be resolved.
Branch Manager
ADVANCE AMERICA
Phoenix, AZ
04.2004 - 02.2005
- Prepared financial statements and analysis for branch.
- Managed and supervised employees; responsible for day-to-day supervision and leadership.
- Oversaw approvals of loans.
- Assisted with customer service and satisfaction.
- Marketed branch within the community to attract business.
- Oversaw budget reports, preparation of budgets, and analysis of budgets.
Travel Team SR Teller
BANK ONE
Phoenix, AZ
01.2003 - 04.2004
- Served customers by completing account transactions.
- Provided account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, and recording night and mail deposits.
- Sold cashier's checks, traveler's checks, and series e bonds.
- Recorded transactions by logging cashier's checks, traveler's checks, and other special services; preparing currency transaction reports.
- Cross-sold bank products by answering inquiries, informing customers of new services and product promotions, ascertaining customers' needs, and directing customers to a branch representative.
- Completed special requests by closing accounts, taking orders for checks, opening and closing Christmas and vacation clubs, exchanging foreign currencies, completing safe-deposit box procedures, and providing special statements, copies, and referrals.
- Reconciled cash drawer, ATM, and cash vault by proving cash transactions, counting and packaging currency and coins.
Education
General Studies -
Sunnyslope High School
Phoenix, AZNone - Psychology
PHOENIX COLLEGE
Phoenix, AZ05-2005
Skills
- KYC / CDD / EDD Compliance
- Account Termination Procedures
- Adverse Media & Sanctions Screening
- Regulatory Escalation Handling
- Suspicious Activity Monitoring (SARs)
- Risk-Based Customer Reviews
- Client Onboarding / Offboarding
- LexisNexis & Fraud Detection Tools
- Transaction Monitoring & Analysis
- AML / BSA Compliance
- Cross-Functional Collaboration
- Financial Crimes Risk Analysis
- Fraud Investigations
Timeline
Foundational Service Specialists
Randstad - Vanguard
02.2026 - Current
Senior Fraud Investigator
City National Bank
03.2024 - 07.2025
Sr. Commercial Card Fraud Specialist
Bank Of America
11.2022 - 02.2024
Sr. Onboarding Specialist
Western Alliance Bank
10.2020 - 11.2022
ER Registration Specialist
Honorhealth Medical Center Deer Valley
03.2020 - 10.2020
Direct Support Specialist
Opportunity Tree
02.2020 - 08.2021
Onboarding KYC Specialist/Risk QC
JPMorgan Chase Private Bank
04.2016 - 10.2019
Quality Control Analyst
Assetmark Trust
12.2011 - 04.2016
Lead Operations Specialist / Fraud Claims Specialist
Bank of America
07.2005 - 09.2011
Inbound Phone Tech Support
E-TELECARE SOLUTIONS
02.2005 - 07.2005
Branch Manager
ADVANCE AMERICA
04.2004 - 02.2005
Travel Team SR Teller
BANK ONE
01.2003 - 04.2004
None - Psychology
PHOENIX COLLEGE
General Studies -
Sunnyslope High School