Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Tiffany Muir

Jasper,TN

Summary

Dynamic Quality Liaison at TNM-FORVIA with expertise in quality management and cross-functional collaboration. Achieved significant process improvements through effective stakeholder management and rigorous product inspections. Proven track record in defect identification and training staff, enhancing operational excellence and ensuring compliance with quality standards.

Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Quality Liaison

TNM- FORVIA
12.2019 - 05.2025
  • Completed precise measurements using special tools.
  • Communicated with production team members about quality issues.
  • Evaluated components and final products against quality standards and manufacturing specifications.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Sought ways to improve processes and services provided.
  • Trained staff on operating procedures and company services.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Investigated and resolved accounting, service and delivery concerns.
  • Collaborated with production staff to establish and meet quality standards
  • Identified and documented quality discrepancies for management to develop resolutions.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Performed root cause analysis to identify and resolve defects, improving quality standards.
  • Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Performed visual inspections and non-destructive tests where appropriate.

Supervisor/Team Leader

TNM-FORVIA
12.2019 - 05.2025
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Created and managed project plans, timelines and budgets.
  • Collected, arranged, and input information into database system.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Frequently inspected production area to verify proper equipment operation.
  • Devised and implemented processes and procedures to streamline operations.
  • Generated reports detailing findings and recommendations.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Assisted in recruitment to build team of top performers.

Line Lead

Mohawk
07.2015 - 09.2019
  • Coordinated staff, parts and process flow to minimize work in progress, eliminate shortages, and maximize productivity.
  • Assisted in training new employees and implementing procedural changes.
  • Monitored product quality to achieve superior quality reputation.
  • Collaborated with manager on performance-related issues and employee performance reviews.
  • Assisted in troubleshooting assembly-related problems to identify discrepancies and avoid disruptions.
  • Trained and monitored line associates to perform proper assembly techniques, apply best practices and comply with safety procedures.
  • Followed daily production schedules for organized and on-time deliveries.
  • Collaborated with other departments to establish smooth operations and encourage teamwork.
  • Managed conflict resolutions to encourage professional and positive relationships.
  • Implemented process improvement initiatives to increase productivity and quality standards.
  • Communicated shift handover information to keep personnel aware of incomplete tasks.
  • Assembled products according to changing daily work orders and specific customer needs.
  • Performed daily inspections and maintenance of equipment to manage wear and tear.
  • Calibrated machines to maintain required productivity levels and adherence to quality standards.
  • Reviewed production schedules and streamlined processes.
  • Inspected products and machines to maintain quality and efficiency.
  • Trained new production staff members on safe and efficient production procedures and proper machine operations.
  • Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
  • Prepared reports and technical documentation of day-to-day production processes.
  • Examined incoming materials and compared to documentation for accuracy and quality.
  • Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
  • Maintained organized work area by cleaning and removing hazards.
  • Made sure that products were produced on time and are of good quality.
  • Organized and prepared workstations and materials needed for operations to maximize productivity.
  • Collaborated with other departments to optimize production workflows.

Shift Lead

Taco Bell
02.2013 - 07.2015
  • Trained and mentored new employees to maximize team performance.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Responded to and resolved customer questions and concerns.
  • Enforced company policies and regulations with employees.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Completed store opening and closing procedures and balanced tills.
  • Helped store management meet standards of service and quality in daily operations.
  • Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Directed activities of team of skilled kitchen workers preparing and serving meals.
  • Set and oversaw weekly and special event menu plans.
  • Coordinated kitchen activities with front-of-house staff for seamless and service.
  • Controlled expenses and boosted profitability by managing food and labor costs.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Monitored food preparation, production, and plating for quality control.
  • Maximized team productivity by expertly delegating tasks to kitchen staff.
  • Served consistent portions following recipes and control standards.
  • Monitored food inventory and supplies to prevent waste.
  • Controlled food costs and managed inventory.
  • Directed food preparation and cooking activities to meet health and safety standards.
  • Supervised food presentation and plating to enhance visual appeal.
  • Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
  • Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.

Education

General Studies

South Pittsburg High School
South Pittsburg, TN
05-1998

Skills

  • Stakeholder management
  • Quality management
  • Cross-functional coordination
  • Quality system implementation
  • Operational excellence
  • Supplier quality management
  • Product inspection
  • Corrective action planning
  • Statistical process control
  • Specifications reading
  • Error reduction
  • Non-conformance reporting
  • Inspection documentation
  • Division monitoring
  • QC planning
  • Recordkeeping
  • Color matching
  • Materials testing
  • Measurement techniques
  • Sampling procedures
  • Cross-functional collaboration
  • Reporting and analysis
  • Test equipment operation
  • Process improvement
  • Quality control planning
  • Equipment calibration
  • Safety procedures
  • Inspections and reviews
  • Acceptance requirements
  • Inspection protocols
  • Fabrication inspection
  • Training and mentorship
  • Quality control
  • Production methods
  • Audit coordination
  • Material testing
  • Process evaluation
  • Production experience
  • Process validation
  • Visual inspections
  • Compliance enforcement
  • Employee supervision
  • Inspection procedures
  • Mastery of quality processes
  • Safety protocols
  • Defect identification
  • Visual inspection
  • Quality processes
  • Production expertise
  • Issue escalation
  • Report generation

Accomplishments

  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved [Issue] which led to [Results].
  • Achieved [Result] through effectively helping with [Task].
  • Supervised team of [Number] staff members.
  • Resolved product issue through consumer testing.
  • Collaborated with team of [Number] in the development of [Project name].

Certification

  • Certified [Job Title], [Company Name] - [Timeframe]

Languages

Spanish
Professional Working

Timeline

Quality Liaison

TNM- FORVIA
12.2019 - 05.2025

Supervisor/Team Leader

TNM-FORVIA
12.2019 - 05.2025

Line Lead

Mohawk
07.2015 - 09.2019

Shift Lead

Taco Bell
02.2013 - 07.2015

General Studies

South Pittsburg High School

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