Tiffany Mull
Cleveland,TN
Summary
Skilled problem solver and multi-tasker with over 12 years experience as Traffic Management Technician with 5 years as a team lead. Resourceful and detail oriented law enforcement officer with over 10 years experience in patrol, field training, traffic enforcement and crash reconstruction. Customer Service experience in areas, such as retail, call centers, and public service.
Overview
22
22
years of professional experience
Work History
TMC Technician
Tennessee Department Of Transportation
10.2012 - Current
- Determine level and amount of information for dissemination through various means including but not limited to Dynamic Message Signs, Highway Advisory Radio, Internet, and traveler information systems.
- Update transportation management systems, software, and communications as required to reflect incident progression and resolution in accordance with TMC guidelines and supervisor direction.
- Post appropriate message to warn motorists of incidents and their location, provide alternate routes, and prevent secondary crashes due to traffic congestion.
- Record relevant information pertaining to progression and resolution of an incident, including but not limited to mile marker location, type of incident, weather conditions during incident, duration of lane and shoulder closures, and emergency personnel on scene.
- Determine which traffic control device is needed to notify traveling public of current traffic incidents and conditions such as construction, lane closures, travel times and potential road hazards.
- Check all traffic management software and devices to ensure proper functionality and report to appropriate personnel.
- Identify location of potential traffic incidents and changes in traffic flow or volume as a result of disabled vehicles, lane blockages, vehicle accidents, construction, time of day, or weather conditions by monitoring CCTV, the website, or traffic flow map.
- Identify the extent of an incident, such as number of lanes blocked, the number of vehicles involved, and the amount of traffic congestion.
- Identify the difference between recurring and non-recurring traffic congestion to determine the possibility of a traffic incident and level of response needed.
- Notify the public of the location and severity of incidents using transportation management systems and software.
- Communicate with the public to provide both assistance and safety information.
- Communicate with outside agencies, including but not limited to law enforcement, fire, emergency medical, towing and hazardous materials handling agencies to request appropriate assistance.
- Calculate distance to incident scene to provide accurate and complete information for the public.
- Monitor existing highway traffic conditions, weather conditions, and incidents such as crashes, disabled vehicles, construction, hazardous materials spills, and other hazards on Tennessee interstate system to maximize traffic flow and provide travel information.
- Verify incident reports visually using Closed Circuit Television cameras to obtain a visual image of the incident.
- View traffic in real time by camera observation to evaluate traffic conditions for delays and hazards.
- Receive incident and traffic information from local and state law enforcement, local media, Highway Response Operators, other departmental personnel, traffic flow maps, websites and the public.
- Evaluate the operation of transportation system field related equipment such as cameras, Dynamic Message Signs, Highway Advisory Radio and beacons, and websites is in compliance with Transportation Management Center standard operating procedures.
Safety Examiner 2
Tennessee Department Of Safety And Homeland Security
10.2011 - 10.2012
- Answer incoming calls (100+ calls per day) and assist customer with drivers license information on applications, suspension, and reinstatement.
- Ensure that appropriate changes were made to resolve customers' problems.
- Code information on compliance documents, license applications and tickets prior to entry into computers.
- Evaluate applications, records, or documents to gather information about eligibility or liability issues.
- Examine documents for completeness, accuracy, or conformance to standards.
- Access multiple databases to retrieve information and documents needed to correct, verify or update driver records.
- Compose letters in reply to correspondence concerning such items as restricted driver license renewals, insurance company inquiries, and general information.
- Complete form letters in response to requests or problems identified by correspondence.
- Receive, compile, sort and verify accuracy of data before it is entered into databases.
- Checks completed work for spelling, grammar, punctuation, and format.
- Fix minor problems, such as equipment jams, and notifies repair personnel of major equipment problems.
Retail Sales Associate
Auto Zone
03.2010 - 09.2011
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Engaged in friendly conversation with customer to better uncover individual needs.
Deputy Sheriff
Bradley County Sheriff's Office
05.2002 - 12.2010
- Handled high-pressure situations calmly and professionally, minimizing risks to public safety.
- Served warrants efficiently while maintaining strict adherence to legal guidelines and procedures.
- Assessed potentially dangerous situations quickly; employed de-escalation techniques when needed to maintain peace.
- Collaborated with other law enforcement agencies for joint operations, resulting in improved efficiency and effectiveness.
- Assisted in the training of new deputies, sharing knowledge and experiences to help them excel in their roles.
- Maintained accurate reports and records, aiding in the proper documentation of cases for judicial proceedings.
- Coordinated with social services agencies like Child Protective Services or mental health specialists as required during specific incidents.
- Investigated incidents and crimes, collected evidence, and recorded witness statements.
- Provided public safety assistance at community events to maintain safe and secure environments.
- Participated actively in ongoing training programs designed to enhance skills necessary for deputy sheriff duties.
- Testified effectively in court, presenting clear evidence that contributed to successful case outcomes.
- Demonstrated leadership ability within department ranks by mentoring junior deputies and serving as a reliable source of support for colleagues.
- Enhanced public trust by providing professional and compassionate assistance during emergencies.
- Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
- Improved community safety by conducting routine patrols and responding to emergency calls promptly.
- Conducted thorough investigations that led to the successful prosecution of numerous offenders.
- Prevented accidents by enforcing traffic laws and promoting safe driving practices among motorists.
- Participated in continuous firearms proficiency, defensive driving and arrest technique training.
- Identified, pursued and arrested suspects and perpetrators of criminal acts.
- Monitored traffic violations, issuing citations as necessary.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
Education
Some College (No Degree) - Business Administration
Cleveland State Community College
Cleveland, TNHigh School Diploma -
Polk County High School
Benton, TN05.1998
Skills
- Critical Thinking
- Decision-Making
- Training and mentoring
- Call center experience
- Customer Relations
- Customer Service
- Problem-solving abilities
- Active Listening
Timeline
TMC Technician
Tennessee Department Of Transportation
10.2012 - Current
Safety Examiner 2
Tennessee Department Of Safety And Homeland Security
10.2011 - 10.2012
Retail Sales Associate
Auto Zone
03.2010 - 09.2011
Deputy Sheriff
Bradley County Sheriff's Office
05.2002 - 12.2010
Some College (No Degree) - Business Administration
Cleveland State Community College
High School Diploma -
Polk County High School
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