Tiffany Mullins
Grove City,OH
Summary
Proven security expert with a solid background at Whitestone Group, adept in surveillance monitoring and emergency response. Excelled in enhancing site safety, reducing incidents by over 30% through keen observation and effective de-escalation techniques. Demonstrates exceptional teamwork and customer service, ensuring comprehensive security and client satisfaction. With knowledge of prevention strategies, investigative techniques and detainment procedures. Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings. Diligent Security professional with 3 years of experience monitoring facility staff and visitors to maintain order and safety. Demonstrated to learn new procedures and policies using defensive tactics within strict guidelines. Leverages excellent listening and service skills in emergency response and evaluation procedures.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Armed Security Officer
Whitestone Group
09.2021 - Current
- Responded quickly to incidents and assessed active situations for security concerns.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
- Completed full building and grounds patrols to spot and investigate concerns.
- Demonstrated sound judgment under pressure when making critical decisions regarding site safety and threat mitigation measures.
- Completed full building and grounds patrols every hour to spot and investigate concerns.
- Cooperated with security personnel and law enforcement to share information and coordinate responses to security incidents.
- Maintained confidentiality to protect sensitive information and prevent harmful release of information.
- Responded decisively to emergency situations with effective crisis management tactics, mitigating potential harm or damage.
- Checked personnel ID badges and issued temporary credentials to visitors.
- Managed access control systems, ensuring only authorized individuals gained entry to restricted areas.
- Enhanced security by conducting thorough patrols and monitoring CCTV systems for suspicious activity.
- Maintained physical fitness to perform physically demanding job tasks.
- Controlled access to property to secure facility and grounds from unauthorized entry.
- Reduced vandalism and criminal activity by keeping close eye on premises through personal checks and CCTV monitoring.
- Assisted in the development of site-specific security protocols, resulting in increased operational effectiveness.
- Provided exceptional customer service, addressing concerns and directing visitors to appropriate departments or personnel.
Assistant Manager
Dollar Tree
12.2020 - 07.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained clean, safe, and organized store environment to enhance customer experience.
- Developed strong working relationships with staff, fostering positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Helping Hand
Second Chance Center House Of Hope
09.2020 - 11.2020
- Reduced response times for assistance requests by efficiently prioritizing and organizing tasks.
- Ensured safe and comfortable environment by maintaining cleanliness standards and addressing potential hazards.
- Delivered exceptional service by actively listening to client concerns and promptly addressing any issues that arose.
- Enhanced client satisfaction by providing personalized support and assistance in various tasks.
- Improved team productivity with effective communication, planning, and coordination of resources.
Education
GED -
Central Crossing High School
Grove City, OH07.2007
Skills
- Public Safety
- Body armor usage
- Report Writing
- Guest Relations
- Incident documentation
- Surveillance monitoring
- De-Escalation Techniques
- Crowd Control
- Emergency Response
- Background Checks
- Perimeter security
- CCTV Monitoring
- Contraband Identification
- Conflict de-escalation
- Staff Monitoring
- Intelligence Gathering
- Staff Assistance
- Honest and Dependable
- Armed Security Guard Certification
- Team Player
- Reliability
- Patrolling
- Team Leadership
- Keen observer
- Customer Service
- Security operations experience
- Security camera monitoring
- Cooperative Attitude
- Attentive and Observant
- Surveillance
- Active Listening
- Detailed Activity Logs
- Visitor screening
- FBS Full-body scanner trained
- Employee and Visitor Screening
Certification
- Opta Ceritfacation
OPOTA
Certification in Ohio Peace Officer Training Academy
Timeline
Armed Security Officer
Whitestone Group
09.2021 - Current
Assistant Manager
Dollar Tree
12.2020 - 07.2021
Helping Hand
Second Chance Center House Of Hope
09.2020 - 11.2020
GED -
Central Crossing High School
- Opta Ceritfacation
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