Tiffany Munn
Memphis,TN
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Providing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
17
17
years of professional experience
Work History
Deputy Court Clerk
Shelby County Government
11.2022 - Current
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Drafted professional court correspondence to facilitate legal proceedings.
- Documented exhibits admitted during hearings.
- Answered telephone calls, took messages and transferred calls to appropriate colleagues.9
- Provided assistance to attorneys and court personnel in courtroom
- Prepared court orders and judgments for signature.
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Reviewed court documents to process subpoenas, motions and pleadings.
- Maintained and updated electronic databases to accurately and securely store court documents.
- Examined legal documents submitted to courts for adherence to laws and court procedures.
- Performed routine data entry or document management.
- Researched information in municipal archives upon request of public officials or private citizens.
- Responded to requests for information from public, other municipalities or state and federal legislative offices.
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
- Informed customers by mail or telephone of additional steps needed to obtain licenses.
- Skilled at working independently and collaboratively in a team environment.
- Updated records with new information.
- Assisted with typing, data entry, and answering incoming calls as required.
- Maintained accuracy of records by verifying accuracy of data in records.
- Followed confidentially regulations to maintain privacy.
- Sorted all paperwork and documents alphabetically and according to dates and significance.
- Utilized document imaging software to index, store and retrieve records.
- Followed established policies and procedures to maintain compliance with regulations.
- Transferred inactive records to storage to free up space and preserve history.
- Compiled, sorted and filed high volume of documents.
Receptionist
The Dental Connection Dentist Office
07.2022 - 11.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained visitor log for entering and leaving facility for security purposes.
- Organized, maintained and updated information in computer databases.
- Handled assignments independently with good judgement and critical thinking skills.
- Helped office staff prepare reports and presentations for internal or client-related use.
Package Handler
FedEx
05.2021 - 09.2022
- Followed safety regulations to maintain safe work environment.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Assembled, sealed, and loaded packages into correct trucks.
- Followed verbal and written instructions to properly move and ship products.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Loaded package containers onto forklifts and transported into packaging areas.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Communicated regularly with supervisors to provide information on delays and issues with shipments.
- Stored and secured packages in designated areas to prevent damage and theft.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Maintained clean, orderly work environment free of hazards.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
WIC/Immunization Clerical Specialist
Shelby County Health Department
08.2021 - 07.2022
- Communicated with people from various cultures and backgrounds on application process.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Resolved discrepancies with client applications to verify eligibility.
- Assisted clients with accurate eligibility form, application and document completion.
- Processed and certified documents for accuracy and compliance with government regulations.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Interviewed applicants and explained scope of different available benefits.
- Facilitated, supported and documented participant-centered nutritional care of high-risk women, infants and children under guidance of senior nutritionist.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Processed documents and materials to disseminate information to appropriate parties.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Input data into spreadsheets and databases.
- Created and maintained detailed records of all office activities.
Jail Processing Assistant
Shelby County Sheriff's Department
10.2020 - 07.2021
- Documented prisoner identification, charges and inmate disturbance incidents.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
- Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
- Assisted in intake and release of inmates.
- Preformed jail processing duties such as: intake, visitation, and booking window.
- Certified search of arrestees according to arrest ticket via NCIC search agent.
- Research criminal history of arrestee for active warrants or holds among other law enforcement agencies.
- Schedule counsel visits for Attorney's.
- Monitor video surveillance of visitation to assure all rules and regulations are being followed.
- Monitor approval from judicial commissioner to ensure arrestees are approved to enter jail system.
- Book in and process arrestees to determine if charges are misdemeanor or felony charges.
Data Entry Specialist and Auditor
The Advertising Checking Bureau
03.2006 - 09.2020
- Completed data entry tasks with accuracy and efficiency.
- Compiled data and reviewed information for accuracy prior to input.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Maintained files, records and chronologies of entry activities.
- Provided customer support to clients with auditing concerns.
- Assisted with accounts receivable, co-op claims, and rebates.
- Created and analyzed paperwork for fund approval.
- Review customer account for to ensure validity, fund amount, and legality of financial records.
- Sent completed entries for evaluation and final approval.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Verified accuracy of data entered into system to produce error-free reports.
- Organized, sorted, and checked input data against original documents.
Education
Associate of Arts - Criminal Justice
University of Phoenix
Tempe, AZ07.2009
Skills
- Recordkeeping Skills
- File Management
- Exhibit Records
- Subpoena Service
- Call Transfers
- Accounts Payable and Accounts Receivable
- Scheduling Hearings
- Online Databases
- Office Procedures
- Fine and Fee Processing
- Intake Services
- Examination Administration
- Greeting Visitors
- Customer Inquiries
- Arrest Processing
- Front Window Management
- Processing Customer Requests
- Legal Documents
- Admitting Processes
- Accounting Techniques
- Filing Court Documents
- Customer Satisfaction
- Data Entry
- Outbound Calls
- Records Management
- Clerical Support
- Records Request Coordination
Timeline
Deputy Court Clerk
Shelby County Government
11.2022 - Current
Receptionist
The Dental Connection Dentist Office
07.2022 - 11.2022
WIC/Immunization Clerical Specialist
Shelby County Health Department
08.2021 - 07.2022
Package Handler
FedEx
05.2021 - 09.2022
Jail Processing Assistant
Shelby County Sheriff's Department
10.2020 - 07.2021
Data Entry Specialist and Auditor
The Advertising Checking Bureau
03.2006 - 09.2020
Associate of Arts - Criminal Justice
University of Phoenix
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