Tiffany Munoz
New York,NY
Summary
Self-motivated receptionist highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Care Plus Medical Associates PC
The Bronx , NY
04.2020 - Current
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
Pharmacy Clerk
Lex Drugs Inc
New York , NY
05.2017 - 12.2020
- Assisted customers with selecting and purchasing medications.
- Maintained pharmacy inventory, including ordering and stocking supplies.
- Checked expiration dates on prescription drugs to ensure potency.
- Organized and labeled medication containers for easy identification.
- Answered customer inquiries regarding drug interactions, side effects, dosage and storage information.
- Assisted with preparing insurance forms for reimbursement purposes.
Supervisor
Krispy Kreme
New York , NY
10.2015 - 05.2017
- Directed and supervised team of 15 employees in daily operations.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Monitored employee productivity to provide constructive feedback and coaching.
- Provided ongoing training to address staff needs.
- Assisted cashiers with resolving customer complaints and inquiries.
- Trained new cashiers on proper use of registers and store policies.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
Education
High School Diploma -
Coalition School For Social Change
New York, NY08-2015
Skills
- Fluent in English and Spanish
- Courteous and Efficient
- Problem-Solving Skills
- Training and Mentoring
- Goal-Oriented
- Positive and Professional
Timeline
Front Desk Receptionist
Care Plus Medical Associates PC
04.2020 - Current
Pharmacy Clerk
Lex Drugs Inc
05.2017 - 12.2020
Supervisor
Krispy Kreme
10.2015 - 05.2017
High School Diploma -
Coalition School For Social Change
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