Tiffany Murphy

• Oversee operations and provide corrective feedback to achieve daily and long-term goals.
• Plan, administer and oversee Residential Life operational budget.
• Manage daily operations while overseeing multiple locations to foster increased productivity for on-campus and off-site buildings and facilities.
• Revise and maintain Residential Life webpage content.
• Develop, coordinate and implement campus housing plans to maximize occupancy.
• Establish departmental performance goals and provide feedback as needed.
• Monitor office workflow and processes to keep operations running smoothly.
• Respond to student, parent and University inquiries and concerns, offering support and guidance.
• Recruit, select, train, and supervise Residence Life Coordinators, Resident Assistants, and Administrative Coordinator.
• Serve as member of Enrollment and Scholarship Appeals team.

• Was responsible for overall support and direction of university's conference housing program including marketing, housing assignments/accommodations, billing, guest experiences, and related duties.
• Oversaw recruitment, selection, training, supervision and evaluation of Conference Assistants and Laundry Assistants.
• Worked closely with Housing Director in recruiting, selecting, and training Resident Advisors, Graduate Assistants, and Residence Life Coordinators.
• Served as liaison between Department of Housing & Residence Life and Office of Student Accountability, Office of Student Outreach and Support, and university Police Services to uphold Department policies and UofM's Student Code of Conduct.
• Served as Hearing Officer with Office of Student Accountability to review and assess student violations of department policy and/or Student Code of Conduct.
• Managed departmental student employment contracts; approved and submitted respective payrolls.
• Participated in On-Call/Crisis Response rotation as departmental representative for university emergency response and crisis intervention.
• Provided support for First-Generation Living Learning Community and Residence Hall Association to collaborate with campus partners to develop and support students.
• Addressed student, parents and University partners housing concerns.

• Taught and managed class duties: attendance, grading, and curriculum completion.
• Promoted classroom safety, collaboration and best practices.
• Assessed student needs/interests and academic concerns to achieve student-centered learning.
• Maintained positive relationships with students and colleagues to foster environment of open communication and support.
• Shared university resources with students while offering individual assistance as needed.
• Increased student participation via engaging lectures and assignments.
• Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
• Promoted classroom safety, collaboration and best practices

Professional Training, YO! Academy, August 2006 – June 2007

Biology Teacher, Central High School, August 2007- April 2017

• Managed and instructed Biology courses for traditional, honors, and advanced placement.
• Prepared structured individualized lesson plans and educational materials to address students' needs.
• Collaborated with peers in designing curriculum and lesson plans.
• Assessed students' needs and interests providing conducive student learning environment.
• Administered sanctions; communicated with staff, administration, and parents about behavioral concerns.
• Maintained positive relationships with students, parents, and colleagues to promote open communication and support.
• Provided students weekly individual and/or group tutorial assistance as needed.

Teacher, Messick Adult School, January 2015- December 2016

• Provided Biology course instruction for enrolled adult high school students and project graduation students.
• Performed regular class duties including attendance, classroom management, grading, etc.

Online Biology Teacher, Memphis Virtual School, August 2011- May 2015

• Managed Biology online course instruction for enrolled high school students.
• Monitored online student activity and completion, online content modifications, and grading.
• Facilitated video lessons, discussion posts, student comments/questions for online course participation.