Tiffany Murphy
Waianae,Hawaii
Summary
Dynamic Hospitality Leader with over 12 years of experience driving success for hotels, B&B's, resorts, Glamping, and independent properties. Expert in revenue management and guest relations, achieving a 100% success rate in property performance. Proven leader in staff training and development, enhancing operational efficiency and guest satisfaction through strategic initiatives and community networking.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Hospitality Consultant
Confidential Clients. 10 Yrs +
2018 - Current
- I independently contract with companies in order to make the overall operations run efficiently for the team, guests/clients and outside contractors.
- Specialize in HR compliance, hiring, training, mentoring, budgeting, local networking, social media, guest complaints/concerns, budgeting, P&L, guest loyalty, content for social media platforms, Brand Standards.
- I have a 100% success rate with the properties I have contracted with and have managed properties anywhere from 100-1,200 rooms with an employee range of 20-100.
- Developed comprehensive training programs to enhance staff performance and guest satisfaction.
- Analyzed client operations to identify inefficiencies and recommend tailored solutions.
Director of Operations
Doubletree By Hilton
03.2012 - 02.2015
- Streamlined operational workflows to enhance efficiency and service delivery across hotel departments.
- Implemented cost-control measures, optimizing resource allocation while maintaining high guest satisfaction standards.
- Led cross-functional teams in executing strategic initiatives that improved overall hotel performance and profitability.
- Developed training programs for staff, promoting best practices in hospitality and operational excellence.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
Assistant General Manager
Embassy Suites
2015 - 2018
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Managed budget implementations, employee evaluations, and contract details.
- Participated in community networking events, strengthening ties with local organizations while enhancing brand visibility.
- Managed scheduling and payroll, optimizing labor costs while maintaining staff satisfaction.
Master at Arms/Military Police Officer
United States Navy, USN
2007 - 2012
- Enforced military regulations and standards to ensure safety and security within naval operations.
- Conducted security assessments and identified vulnerabilities in various operational environments.
- Developed training programs for personnel on weapons handling and self-defense techniques.
- Led investigations into incidents involving personnel misconduct, ensuring accountability and compliance with protocols.
Education
High School Diploma -
Francis Scott Key
Union Bridge, MDSkills
- Revenue Management
- Hotel operations
- Front office management
- Brand standards adherence
- Staff training and development
- Company Standards compliance
- Guest relations management
- Networking
- Sales/Marketing
- OnQ/Opera/Independent Software's
- Tourism industry insight
- Hospitality best practices
Certification
- Certified by Hilton in Front Office Management and Operations
- President of Baltimore Tourism Association for 5 Years
- CPR Certified
Timeline
Director of Operations
Doubletree By Hilton
03.2012 - 02.2015
Hospitality Consultant
Confidential Clients. 10 Yrs +
2018 - Current
Assistant General Manager
Embassy Suites
2015 - 2018
Master at Arms/Military Police Officer
United States Navy, USN
2007 - 2012
High School Diploma -
Francis Scott Key