Hi, I’m
Tiffany Murray
Business Hub Associate
LEXINGTON,KY
Summary
Dedicated and results-driven customer service professional with 9 years of first-hand experience. Highly skilled in responding to customers, managing their accounts, performing office support duties, providing information to the public, receiving payments, and addressing customer complaints. Familiar with the processes of customer needs assessment, quality standards for services, and customer retention. Efficiently work independently as well as collaboratively. Authorized to work in the US for any employer
Overview
10
years of professional experience
Work History
Aramark
Business Hub Associate
12.2022 - Current
Job overview
- Collaborated with cross-functional teams, expediting project completion times and enhancing overall efficiency.
- Assisted in event planning efforts, executing successful corporate functions that bolstered brand image and networking opportunities.
- Supported human resources initiatives by coordinating interviews and assisting with new hire orientations.
- Ensured timely completion of projects by monitoring progress against deadlines, providing updates to executives as needed.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Seamlessly interacted with colleagues to plan and complete special projects.
- Worked with senior management to initiate new projects and assist in various processes.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
Robert Half Staffing Agency
Temp Collections Specialist - Aramark
08.2022 - 12.2022
Job overview
- Reduced delinquency rates by implementing effective collection strategies and maintaining consistent follow-up procedures.
- Boosted overall collection efforts through building strong relationships with clients that fostered trust and open communication lines.
- Developed customized reports for management, tracking key performance indicators related to collections efforts and results obtained.
- Cultivated a professional demeanor when dealing with difficult customers, displaying empathy while remaining assertive in achieving desired outcomes.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Improved billing accuracy by implementing a streamlined invoicing process.
Charter
Chat Repair Specialist
04.2021 - 06.2022
Job overview
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations
- Implemented preventive maintenance measures to decrease emergent issues
- Handled inbound customer chat conversations from various websites
- Documented all customer information accurately in computer system, providing dated notes for future reference
- Provided online demonstrations to educate customers on product features and online help resources.
AIG
Claims Examiner
08.2020 - 02.2021
Job overview
- Researched claims and incident information to deliver solutions and resolve problems
- Adjudicate claims for fair and reasonable repair charges
- Prepared summaries of damage, payments and policy coverage
- Assessed data and information to verify entry, calculation and billing code accuracy.
PetParty Co.
Data Entry Specialist
12.2019 - 03.2020
Job overview
- Evaluated source documents to locate information needed for each data entry field
- Corrected any data entry error to prevent later issues such as duplication or data degradation
- Identified data entry errors and reported to necessary departments
- Compiled data and ensured accuracy prior to input.
Xerox Corporation
Customer Service Representative
11.2013 - 12.2019
Job overview
- Provided information to customers regarding the company loyalty program and helped to open and activate new accounts
- Entered customer interaction details to track requests, document problems and record solutions offered
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
- Answered constant flow of customer calls and emails in the escalations department with up to 30 calls in queue per minute
- Consulted with outside parties to resolve discrepancies and create effective solutions
- Leveraged sales expertise to promote products and capitalize on upsell opportunities
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Education
High school diploma or GED
Bluegrass Community and Technical CollegeLexington, KY
Associate in Computer Science
01.2024
Skills
- Upselling
- Data Entry
- Microsoft Excel
- Computer Operation
- Computer Science
- SQL
- Google Docs
- QuickBooks
- Equipment Repair
- Network Support
- Software Troubleshooting
- Live Chat
- Computer Networking
- Technical Support
- CRM software (3 years)
- Salesforce
- HubSpot
- Data management
- Management Support
- Record and File Management
- Project Reporting
- Issue Resolution
- Cross-Functional Teamwork
- Loss Prevention
- Attention to Detail
- Strategy Development
Timeline
Business Hub Associate
Aramark
12.2022 - Current
Temp Collections Specialist - Aramark
Robert Half Staffing Agency
08.2022 - 12.2022
Chat Repair Specialist
Charter
04.2021 - 06.2022
Claims Examiner
AIG
08.2020 - 02.2021
Data Entry Specialist
PetParty Co.
12.2019 - 03.2020
Customer Service Representative
Xerox Corporation
11.2013 - 12.2019
High school diploma or GED
Bluegrass Community and Technical College
Associate in Computer Science
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