Tiffany Murray
Douglasville,GA
Overview
10
10
years of professional experience
Work History
Fraud Detection Coordinator
Bank of America
Kennesaw, GA
01.2020 - Current
- Monitored transactions to identify potential fraudulent activities.
- Collaborated with teams to analyze suspicious account behavior.
- Investigated alerts using fraud detection tools and systems.
- Educated staff on fraud prevention techniques and best practices.
Collections Agent
CarMax
Kennesaw, GA
02.2018 - 01.2020
- Communicated with customers regarding outstanding balances and payment arrangements.
- Managed customer accounts and tracked payment schedules effectively.
- Resolved customer inquiries and disputes efficiently to ensure satisfaction.
Retention Customer Service Representative
Comcast
Denver, CO
02.2015 - 01.2018
- Resolved complaints by actively listening and providing effective solutions.
- Managed customer inquiries regarding service issues and account adjustments.
- Collaborated with team members to streamline customer support processes.
Education
Associate of Arts -
Community College of Denver
Denver, COSkills
- Fraud detection
- Customer service
- Data analysis
- Effective communication
- Problem solving
- Risk assessment
Timeline
Fraud Detection Coordinator
Bank of America
01.2020 - Current
Collections Agent
CarMax
02.2018 - 01.2020
Retention Customer Service Representative
Comcast
02.2015 - 01.2018
Associate of Arts -
Community College of Denver