Overview
Work History
Education
Skills
Timeline
Generic

Tiffany Murray

Douglasville,GA

Overview

10
10
years of professional experience

Work History

Fraud Detection Coordinator

Bank of America
Kennesaw, GA
01.2020 - Current
  • Monitored transactions to identify potential fraudulent activities.
  • Collaborated with teams to analyze suspicious account behavior.
  • Investigated alerts using fraud detection tools and systems.
  • Educated staff on fraud prevention techniques and best practices.

Collections Agent

CarMax
Kennesaw, GA
02.2018 - 01.2020
  • Communicated with customers regarding outstanding balances and payment arrangements.
  • Managed customer accounts and tracked payment schedules effectively.
  • Resolved customer inquiries and disputes efficiently to ensure satisfaction.

Retention Customer Service Representative

Comcast
Denver, CO
02.2015 - 01.2018
  • Resolved complaints by actively listening and providing effective solutions.
  • Managed customer inquiries regarding service issues and account adjustments.
  • Collaborated with team members to streamline customer support processes.

Education

Associate of Arts -

Community College of Denver
Denver, CO

Skills

  • Fraud detection
  • Customer service
  • Data analysis
  • Effective communication
  • Problem solving
  • Risk assessment

Timeline

Fraud Detection Coordinator

Bank of America
01.2020 - Current

Collections Agent

CarMax
02.2018 - 01.2020

Retention Customer Service Representative

Comcast
02.2015 - 01.2018

Associate of Arts -

Community College of Denver

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Tiffany Murray