Summary
Overview
Work History
Skills
Certification
Timeline
Generic

TIFFANY MURRELL

Greensboro,NC

Summary

To acquire a challenging position with a progressive organization that will allow me to contribute to the success of the company as well as foster professional growth.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Workplace Experience Community Manager

JLL, Jones Lang LaSalle
01.2024 - Current
  • Trusted advisor for all teammates, provide connections to site resources, services and amenities.
  • Visibly engaged with teammates , receive and respond to all requests in a timely manner.
  • Facilitate cross functional communication between facilities management and business leadership, ensuring all parties remain informed on ongoing building projects.
  • Collaborate and strategize with team to implement measures to minimize workflow disruptions amid ongoing projects.
  • Monitor building conditions, proactively identify hazards and suggest safety improvements.
  • Plan and execute events that align with and advance the clients engagement initiatives.
  • Oversee and monitor site event budget, avoiding exceeding allocated funds.
  • Coordinate workstation and office requests from teammates, ensuring spaces are fully equipped to meet line of business requirements.



Assistant Community Manager, CALP

Blue Ridge Companies
06.2017 - 08.2023
  • Applied professionalism and excellent customer service with all resident and vendor interactions.
  • Maintained resident records, verified income, ensured accuracy of applications, lease information, and rental amounts.
  • Accounts receivable, processed and post all rent payments, deposits and fees. Reviewed delinquent accounts, prepared and submitted delinquent notices . Processed final account statements. Filed eviction on unpaid accounts.
  • Managed accounts payable, coded and processed invoices. Ensured accuracy of charges from vendors. Ensured purchase orders are attached to invoices. Submitted invoices for payment in a timely manner.
  • Documented resident activity in software system.
  • Provided support to Community Manager. Ensured that policies were being followed. Confronted problem situations in a timely manner.
  • Contributed to marketing ideas to improve resident retention.
  • Streamlined operations by communicating efficiently , understanding and observing all fair housing laws.


Leasing Specialist

Ginkgo Residential
06.2014 - 06.2017
  • Conducted tours with potential residents and explained key features.
  • Collected, completed and processed lease applications.
  • Validated rental eligibility by using Ginkgo Residential verification process.
  • Created proposals, lease offers, and documents for incoming and current tenancies.
  • Answered phone calls and emails and responded to questions from prospects quickly and effectively.
  • Kept meticulous records of all correspondence between management and residents.
  • Marketed property to local businesses through collateral, emails and phone calls.
  • Distributed and followed up on resident renewal notices.
  • Provided exceptional customer service while multitasking in a fast paced environment.
  • Assisted with rent collection, conducted delinquency calls, small balance notices etc.

Leasing Consultant

RE Carroll Management
01.2012 - 01.2013
  • Managed all aspects of customer service, including greeting clients, showing apartments, preparing leases and resolving resident issues.
  • Verified resident income, rental history and other information during application process.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
  • Maintained routine communication with residents to assess overall satisfaction.
  • Completed, processed and maintained resident renewal and transfer files.
  • Collected and posted rents and security deposits.
  • Maintained closing ratio above required standard.

Skills

  • 18Years of experience within the Property Management Industry
  • Experienced in providing exceptional customer service within a fast paced environment
  • Excellent Time Management skills
  • Ability to work independently as well as within a team environment
  • CALP Credential Recipient -Blue Ridge Companies-2019
  • Strong attention to detail and accuracy
  • Effective written and verbal communication skills
  • Database Management
  • Experienced with Word, Excel, Power Point, Onesite, Yardi Outlook

Certification

CALP

Timeline

Workplace Experience Community Manager

JLL, Jones Lang LaSalle
01.2024 - Current

Assistant Community Manager, CALP

Blue Ridge Companies
06.2017 - 08.2023

Leasing Specialist

Ginkgo Residential
06.2014 - 06.2017

Leasing Consultant

RE Carroll Management
01.2012 - 01.2013

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TIFFANY MURRELL