Tiffany Myers
Wichita,Kansas
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
16
16
years of professional experience
Work History
Certified Medical Assistant (CMA)
Fountain view Nursing and Rehabilitation
07.2019 - Current
- Assisted with patient care duties such as taking vital signs, giving injections and performing blood draws
- Performed the collection of specimens for lab work and prepared samples for analysis.
CSR/ Office Manger
Sunshine Enterprises Inc.
08.2015 - 12.2019
- Provided prompt and courteous customer service
- Gives attention to detail and follows instructions
- Provided friendly customer service to clients
- Payroll, invoicing, scheduled, billing, filing and answered the phones.
Sealer
HARLOW AEROSTRUCTURES
01.2015 - 01.2017
- Sealed stringers
- Bucked rivets
- Inspection of parts
- Shipping/receiving.
M01C Assembly Mechanic landing gear
Spirit Aero Systems
04.2012 - 10.2015
- Sealer in seal bay
- Belly, panel shop, doors, windows
- Read blueprints
- Assemble install rig seal
- Trained new hires.
Fire Restoration Technician
NCRI – National Catastrophe Restoration, Inc.
01.2009 - 01.2011
- Clean and pack
- Inventory control
- Shipping & receiving label
- Customer service.
Education
High school diploma -
Wichita South High School
Wichita, KS01.1997
Skills
- Blueprint reading (4 years)
- Warehouse experience (5 years)
- Customer Service Representative (6 years)
- Assembly mechanic (5 years)
- Commercial cleaning (6 years)
- Understanding Customer Needs
- Customer Relations
- Professional telephone demeanor
- Phone Etiquette
- Goal-Oriented
- CRM Knowledge
- Billing management
- Calm and Professional Under Pressure
Assessments
- Customer focus & orientation, Highly Proficient, 10/01/21, Responding to customer situations with sensitivity
- Retail customer service, Highly Proficient, 10/01/20, Comprehending and responding to retail customer needs.
- Filing & organization, Completed, 01/01/21, Arranging and managing information or materials using a set of rules
- Cleaner fit, Highly Proficient, 10/01/20, Measures the traits that are important for successful cleaners
- Work style: Reliability, Highly Proficient, 06/01/21, Tendency to be reliable, dependable, and act with integrity at work
- Administrative support professional fit, Proficient, 01/01/21, Measures the traits that are important for successful administrative support professionals
Timeline
Certified Medical Assistant (CMA)
Fountain view Nursing and Rehabilitation
07.2019 - Current
CSR/ Office Manger
Sunshine Enterprises Inc.
08.2015 - 12.2019
Sealer
HARLOW AEROSTRUCTURES
01.2015 - 01.2017
M01C Assembly Mechanic landing gear
Spirit Aero Systems
04.2012 - 10.2015
Fire Restoration Technician
NCRI – National Catastrophe Restoration, Inc.
01.2009 - 01.2011
High school diploma -
Wichita South High School
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