Tiffany Narducci
Sewell
Summary
Experienced benefits specialist skilled in managing employee benefits programs and ensuring regulatory compliance. Proven track record of promoting team collaboration and achieving results in fast-paced settings. Proficient in benefits administration, conflict resolution, and communication, with a strong focus on adapting to evolving needs and supporting organizational objectives. Trusted for reliability and efficiency in consistently delivering high-quality outcomes.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Benefits Specialist
Health Advocate
02.2023 - Current
- Answering inbound calls to address benefits questions from assigned Organizations
- Completing assigned tasks and assisting team members when asked by supervisor
- Enhanced employee satisfaction by developing and implementing comprehensive benefits programs.
- Streamlined benefits administration processes for increased efficiency and accuracy.
- Adhering to protocols for escalating member inquiries when immediate answers are unavailable during the call.
- Assisted employees with complex benefits issues, resolving concerns in a professional manner.
- Maximized employee understanding of benefits offerings through effective communication initiatives.
- Collaborated with HR team to onboard new employees, providing thorough orientation on available benefits options.
- Assisted with design and implementation of various employee benefits programs.
Customer Care Associate
Pathfinders, Inc.
09.2022 - 02.2023
- Assigned to Health Advocate
- Followed up on outstanding issues to complete resolutions and maintain customer satisfaction.
- Identified crisis calls and arranged for emergency assistance to resolve important problems.
- Assisted customers with a warm and professional attitude while showing empathy and understanding
- Assisted customers with questions related to medical benefits
- Assigned special project to assist with more in depth calls within 2 months in position
- Handled emails, inbound calls, and outbound calls
- Helped customers through stressful times by giving expert help and building customized solutions for unique requirements.
Regional Manager
Valuation Connect
06.2021 - 04.2022
- Remote employment
- Managed assigned regions by placing appraisal orders with qualified appraisers
- Following up on assignments throughout the lifeline of order
- Handling inbound and outbound calls for assignment or status
- Prioritize escalation or critical assignments and worked to ensure delivery
- Updating vendor profiles
- Obtained vendor documents to ensure accurate licensing and profiles were available
- Updated clients with order status throughout order stages
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
Universal Banker
Investors Bank
06.2019 - 06.2021
- Accurately processing customer transactions in a timely manner
- Documenting information as provided by customer
- Logging information into various system including Sales Force
- Answering incoming calls
- Following numerous privacy and workflow procedures during the day
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
Appraisal Coordinator
Speedy Title and Appraisal Review Services
05.2013 - 02.2019
- Communicated with fee appraisers regarding orders, reports and assignment schedules.
- Enhanced appraisal accuracy by streamlining processes and implementing standardized procedures.
- Mitigated potential conflicts between appraisers and clients through proactive communication strategies facilitating a harmonious working relationship.
- Assisted in data entry for residential reviews of appraisals and evaluations.
- Facilitated smooth operations by managing schedules, coordinating appointments, and confirming property access for appraisers.
Appraisal Coordinator-Temporary Worker
Accu Staffing
05.2012 - 05.2013
- Maintained knowledge base of common scenarios
- Corresponded information through and with Microsoft Office applications
- Enhanced appraisal accuracy by streamlining processes and implementing standardized procedures.
- Monitored completion of reports and turnaround of orders for fee and staff appraisers.
- Assisted appraisers in completing assignments efficiently through effective coordination and communication.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Assisted in data entry for residential reviews of appraisals and evaluations.
- Managed vendor relationships to ensure high-quality services were provided consistently while adhering to budget constraints.
Customer Service Representative
TD Bank
07.2005 - 03.2010
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Improved operational efficiency by organizing teller area for optimal workflow and accessibility.
- Maintained high accuracy in financial transactions, ensuring all cash and documentation were correct.
- Streamlined transaction process, allowing for quicker service and reduced customer wait times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained friendly and professional customer interactions.
- Processed applications for new accounts.
- Established rapport with new clients to increase satisfaction and loyalty.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor of Arts - Psychology
Neumann University
Aston, PA05.2011
Skills
- Salesforce Proficiency
- Computer Literacy
- Call Center
- CSR
- Microsoft Office (Outlook, PowerPoint, Excel , MS Word
- Time management
- Data Entry
- Customer Service
- Communication Skills
- Banking
- Customer Support
- CRM Software
- Benefits explanation
- Healthcare benefits
- Verbal and written communication
- New employee enrollment
- Teamwork and collaboration
- Problem-solving abilities
- Multitasking Abilities
- Active listening
- Effective communication
- Organizational skills
- Critical thinking
- Adaptability and flexibility
Certification
- Certified Notary Public
- NMLS
Timeline
Benefits Specialist
Health Advocate
02.2023 - Current
Customer Care Associate
Pathfinders, Inc.
09.2022 - 02.2023
Regional Manager
Valuation Connect
06.2021 - 04.2022
Universal Banker
Investors Bank
06.2019 - 06.2021
Appraisal Coordinator
Speedy Title and Appraisal Review Services
05.2013 - 02.2019
Appraisal Coordinator-Temporary Worker
Accu Staffing
05.2012 - 05.2013
Customer Service Representative
TD Bank
07.2005 - 03.2010
Bachelor of Arts - Psychology
Neumann University
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