Summary
Overview
Work History
Education
Skills
Timeline
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Tiffany Nassar

Fort Myers

Summary

Dynamic leader with a proven track record at New Balance, enhancing customer satisfaction and team performance. Expert in policy enforcement and customer relations, with a flair for staff education. Known for resolving complex issues efficiently, boosting team morale, and fostering strong customer and team relationships. Skilled in customer service, with a talent for creating positive outcomes.

Overview

5
5
years of professional experience

Work History

Customer Service Team Lead

New Balance
01.2023 - Current
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Coached new team members on service techniques and provided scoring through quality assurance program.
  • Supported representatives in navigating difficult interactions with customers, offering guidance on appropriate de-escalation techniques when needed.
  • Escalated issues to proper supervisors when standard processes were not effective.
  • Assisted management in hiring decisions by conducting interviews with prospective candidates and evaluating their suitability for the Customer Service Team Lead role effectively.
  • Improved customer satisfaction by addressing and resolving complex issues in a timely manner.

Dogsitter/Walker

Self Employed
01.2023 - Current
  • Gave animals proper attention to promote secure environment in owner's absence.
  • Provided daily physical exercise, mental stimulation and socialization to keep pets healthy and ward off unwanted behavior.
  • Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
  • Followed pet care instructions, dietary needs, and medication regimens.
  • Contributed to clients'' peace of mind by sending regular updates on their pets, including photos and videos.
  • Managed scheduling efficiently, accommodating last-minute bookings and adjusting for cancellations or changes in plans.

Babysitter

Self Employed
11.2019 - Current


  • Provided compassionate care during emergencies or illness, administering first aid when necessary and communicating promptly with parents regarding any concerns or incidents.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Played games, worked on puzzles, and read books to young children.
  • Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
  • Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
  • Supervised children engaged in physical activity, learning and social skills with peers.
  • Communicated positively with children and guardians.
  • Prepared healthy, age-appropriate snacks and meals.
  • Planned fun outings and educational activities to keep children entertained.

Education

Biology

Fsw
Cypress Lake

Skills

  • Customer satisfaction
  • Policy enforcement
  • Staff education and training
  • Customer service
  • Cleaning experience
  • Nannying
  • Pet sitting
  • Dog walking

Timeline

Customer Service Team Lead

New Balance
01.2023 - Current

Dogsitter/Walker

Self Employed
01.2023 - Current

Babysitter

Self Employed
11.2019 - Current

Biology

Fsw

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Tiffany Nassar