Tiffany Neill
Marietta,OH
Summary
Diligent and detail-oriented Administrator with proven history in successful team management. Skilled in general office processes and optimization strategies. Highly-qualified professional driven to oversee operations with results-oriented mindset. Versed in best practices and strategies for streamlining workflows. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
Work History
Chief Operating Officer
Washington County Bd of Developmental Disabilities
Marietta, OH
01.2024 - Current
- Under the direction of the Superintendent, assists with the oversight of functions of the Washington County Board of Developmental Disabilities, as assigned.
- Serves as the Superintendent's designee in their absence, or as otherwise assigned.
- Strives to meet the Board's mission and exemplify the Board's core values and vision.
- Knowledge of pertinent sections of the Ohio Revised Code and Ohio Administrative Code.
- Knowledge of service and support administrative functions; working knowledge of programming, and grounding in the concepts of self-determination and person-centered planning.
- Knowledge of supervisory principles and able to effectively collaborate with community resources and related agencies.
- Effective communication skills, the ability to read and interpret rules and regulations, negotiated agreements, and related documents. The position requires negotiation skills and abilities.
- Able to perform basic projections and interpret data, both programmatic and financial.
Service and Support Administration Director
Washington County Bd of Developmental Disabilities
Marietta , OH
10.2018 - 12.2023
- Directed the daily operations of the Service and Support Administration department through guidance and support of the SSA staff. This includes, but is not limited to: Oversight of development and approval of Individual Service Plans (ISPs); approval of individual budgets for services and supports based on assessed needs and desires; assurance that services and supports are effectively coordinated and provided by applicable providers; improved and enhanced the quality of services rendered to individuals served; managed the functions of intake and establishment of eligibility for Board services and supports; assured that intake and eligibility was provided to individuals and their families in accordance with DODD rules; and provided supervision to all service and support administration staff on a regular basis.
- Attended and participated in administrative staff meetings with the Superintendent and other Leadership staff, and board meetings on a regular basis.
- Stayed in regular contact with the Superintendent as well as other members of the core management team to provide updates.
- Provided input into the strategic plan, as well as the annual budget for the board.
Service and Support Administration Manager
Washington County Bd of Developmental Disabilities
Marietta, OH
07.2018 - 10.2018
- Assisted the Service and Support Administration Director in maintaining the daily operations of the department.
- Provided supervision and direction to the departmental staff assigned.
- Assisted and oversaw aspects of the SSA team, including developing policies and creating effective and efficient procedures for the smooth operation of the SSA team. Assisted in determining and monitoring budgets to meet the needs of individuals served, and recruiting and retaining team members when needed.
- Provided supervision, technical assistance, and support to staff in the day-to-day provision of services to individuals with developmental disabilities.
Waiver Services Coordinator
Washington County Bd of Developmental Disabilities
Marietta, OH
12.2015 - 07.2018
- Performed all duties and functions related to Medicaid management, including, but not limited to, waiver projections, match calculations, analysis, and reconciliation functions. (MSS/CPT, PAWS)
- Managed and completed all Medicaid prior authorization requests.
- Served as a liaison for SSA cases that transfer between counties.
- Provided fiscal analysis and reports (waiver costs- monitor utilization).
Service and Support Administrator
Washington County Bd of Developmental Disabilities
Marietta, OH
01.2006 - 12.2015
- Focused on facilitating, coordinating, and continuously reviewing individualized plans for children and adults with developmental disabilities.
- Assessed individual needs for services; facilitated the development of individual service plans; participated in planning for budgets for services based on assessed needs and preferred ways of meeting those needs.
- Assisted individuals in making selections of providers.
- Ensured services were effectively coordinated and provided by appropriate providers.
- Established and implemented an ongoing system of continuous review related to the implementation of individualized service plans. Incorporated the results of all reviews and identified trends and patterns into amendments of an individual's service plan.
- Review any Unusual and Major Unusual Incidents for trends and patterns, and took part in solving problems identified.
- Provided service coordination and referrals to needed services and community resources.
Direct Support Professional
REM Community Options
Boaz, WV
04.2007 - 08.2012
- Assisted individuals with daily living activities such as bathing, dressing, and grooming.
- Provided guidance and support to ensure safety of individuals served.
- Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Accompanied individuals on outings to promote independence and integration into the community.
- Assisted in planning and implementing recreational activities for participants.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Facilitated social interactions between participants and their peers in the community.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Assisted individuals in learning and developing new skills.
Service and Support Coordinator
REM Community Options
Boaz, WV
01.2003 - 06.2006
- Coordinated and led interdisciplinary team meetings to develop and monitor consumer service plan.
- Conducted visits to individuals and providers to assess services, satisfaction, and health and safety.
- Coordinated, implemented, and monitored the delivery of the individual service plan.
- Analyzed data to determine individual progress and made necessary changes to service plan.
- Writes individual service plans, progress notes, and summaries.
- Ensures proper adherence to federal, state, local, and agency regulations and licensure standards.
- Linked individuals with appropriate community resources.
- Maintained ongoing communication with families, landlords, county programs and agencies, and state agencies.
Education
Master of Arts - General Psychology
Capella University
Minneapolis, MN07-2024
Bachelor of Arts - Psychology
Marietta College
Marietta, OH05-2003
Skills
- Program Oversight
- Financial Oversight
- Employee Supervision
- Project Coordination
- Timesheet Processing
- Customer Service
- Policy writing
- Personable and Approachable
- Meeting facilitation
- Resourceful and Analytical
- Budget Management
- Continuous Improvement
- Documentation And Reporting
- MS Office
- Relationship Development
- Strategic Planning
- Flexible Schedule
- Team Collaboration
- Deadline Adherence
- Program Leadership
- Attention to Detail
- Team Building and Leadership
- Stakeholder Relations
- Operations Oversight
- Decision-Making
- Goal Setting
Timeline
Chief Operating Officer
Washington County Bd of Developmental Disabilities
01.2024 - Current
Service and Support Administration Director
Washington County Bd of Developmental Disabilities
10.2018 - 12.2023
Service and Support Administration Manager
Washington County Bd of Developmental Disabilities
07.2018 - 10.2018
Waiver Services Coordinator
Washington County Bd of Developmental Disabilities
12.2015 - 07.2018
Direct Support Professional
REM Community Options
04.2007 - 08.2012
Service and Support Administrator
Washington County Bd of Developmental Disabilities
01.2006 - 12.2015
Service and Support Coordinator
REM Community Options
01.2003 - 06.2006
Master of Arts - General Psychology
Capella University
Bachelor of Arts - Psychology
Marietta College
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