Tiffany Neilson
Goshen,IN
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Common Spirits LLC. Proven ability to engage guests and handle cash effectively while managing multiple tasks in fast-paced environments. Committed to enhancing operational efficiency and fostering positive relationships through effective communication and teamwork.
Overview
16
16
years of professional experience
Work History
Server/Head Bartender
Common Spirits LLC.
05.2016 - 12.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively & led others in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Front Desk Administrator
Northwestern Mutual Financial Services
07.2012 - 06.2014
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Improved office organization by implementing effective filing systems and document management practices.
- Handled sensitive information with discretion, maintaining client confidentiality at all times.
- Wrote up dictations & next step actions for financial reps within office after meeting with their clients.
- Managed multi-line phone systems, directing calls to appropriate departments for efficient communication.
- Conducted regular inventory checks on supplies allowing proactive restocking before depletion caused delays.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Initiated & created filing systems for our offered funds of investments to allow easier access for incoming clients & reps in office.
Assistant to the Director of Student Services
Katherine Buckholz at Southeastern University
09.2008 - 08.2009
- Implemented file management systems that streamlined access to important documents while also protecting classified information from unauthorized users.
- Enhanced the efficiency of the Director's daily operations by managing schedules, organizing meetings, and handling correspondence.
- Filed paperwork and organized computer-based information.
Education
High School Diploma -
Fairfield High School
Goshen, IN06-2008
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Languages
Spanish
Limited Working
Timeline
Server/Head Bartender
Common Spirits LLC.
05.2016 - 12.2024
Front Desk Administrator
Northwestern Mutual Financial Services
07.2012 - 06.2014
Assistant to the Director of Student Services
Katherine Buckholz at Southeastern University
09.2008 - 08.2009
High School Diploma -
Fairfield High School
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