Tiffany Nelson
Justin,TX
Summary
Committed and hardworking Customer Service Specialist with 10 years of experience directing fine dining food service. Well-rounded leader with talent for supervising employees and investing in customer retention. Swift problem solver with quick and effective solutions to wide array of issues.
Overview
18
18
years of professional experience
Work History
Banquet Captain
Beckoning Events
Azle, TX
07.2008 - Current
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Supervised and mentored kitchen and serving staff.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
Peer Support Specialist
MHMR Tarrant County
Fort Worth , TX
02.2022 - 09.2022
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Increased awareness of and supported participation in self-help and advocacy organizations.
- Provided ongoing assessment, problem-solving and skill teaching to assist individuals with activities of daily living.
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
Bartender
The Main St Pub
Gainesville, TX
06.2021 - 01.2022
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Office Coordinator
M&d Construction
Arlington , TX
09.2017 - 03.2020
- Interacted with customers by phone, email or in-person to provide information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Efficiently supervised filing, sorting and handling incoming and outgoing mail.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Managed office activities by maintaining communication between clients, tracking records and filing all documents.
- Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
Education
Nursing Administration
North Central Texas College
Gainesville, TXDiploma -
Lewisville High School
Lewisville, TXSkills
- PPE Guideline Compliance
- Staff Scheduling
- Employee Performance Evaluations
- Personnel Supervision
- Past Due Account Management
- Labor and Overhead Cost Estimation
- Team Player
- Performance Improvement
- Staff Leadership
- Service Coordination
- Supply Ordering and Management
- Accurate Recordkeeping
- Client Relationships
Timeline
Peer Support Specialist
MHMR Tarrant County
02.2022 - 09.2022
Bartender
The Main St Pub
06.2021 - 01.2022
Office Coordinator
M&d Construction
09.2017 - 03.2020
Banquet Captain
Beckoning Events
07.2008 - Current
Nursing Administration
North Central Texas College
Diploma -
Lewisville High School