TIFFANY NELSON
St Louis,MO
Summary
Personable Office Administrator with experience in prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
6
6
years of professional experience
Work History
Project Administrator/Security Representative
Sauer
05.2023 - 08.2023
- Maintain high level of confidentiality : Background Checks, Security Clearances)
- Perform clerical and administrative tasks quickly and accurately
- Handled scheduling of subcontractors and staff to complete projects within required timeframes.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
Administrative Assistant
Mortenson - AMJV
07.2021 - 03.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Customer Service Representative
CINTAS
11.2019 - 07.2021
- Provide company-based support to both internal partners and external customers
- Handled over 90 calls a day inbound and outbound in fast-paced contact center
- Assisted in processing reports, account reconciliation, and invoicing
- Ensured customer resolution on service or billing complaints by following guidelines on making appropriate changes and providing efficient follow-up procedures.
Customer Service Representative
Arise
12.2017 - 10.2019
- Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services
- Troubleshooting and resolving software issues within the programs
- Cross trained to process customer service requests via phone support, email support or live chat when needed
- Guided customer through troubleshooting, navigating the company website/mobile app or service using digital tools
- Receive and process payments from customers while updating their account.
Education
Bachelor of Science - Health Care Administration
Grand Canyon University
Phoenix, AZHigh School Diploma -
James Island Charter High School
Charleston, SC06.2009
Skills
- Payroll
- Expense Reporting
- Administration and Management
- Email Support
- Staff Training
- Procore
- Salesforce
- Zendesk
- Google Suites
Timeline
Project Administrator/Security Representative
Sauer
05.2023 - 08.2023
Administrative Assistant
Mortenson - AMJV
07.2021 - 03.2023
Customer Service Representative
CINTAS
11.2019 - 07.2021
Customer Service Representative
Arise
12.2017 - 10.2019
Bachelor of Science - Health Care Administration
Grand Canyon University
High School Diploma -
James Island Charter High School
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