Tiffany Nelson
Silver Spring,MD
Summary
- Proficient in MS Word, Outlook, Excel, and ETO Software.
- Excellent communication and strong analytical skills.
- Maintain confidentiality in all aspects of client, staff information.
- Expertise managing competing priorities with poise and professionalism without sacrificing essentials details.
- Ability to work independently and as part of a team.
Overview
17
17
years of professional experience
Work History
Sales Lead (FT)
Pandora
09.2021 - Current
- Boosted sales performance by implementing strategic sales plans and effective team management.
- Enhanced client relationships through consistent communication and personalized solutions.
- Increased market share by identifying new business opportunities and executing targeted marketing initiatives.
- Developed comprehensive training programs to enhance team members'' product knowledge and sales skills.
- Managed approximately 20 key accounts with focus on maintaining long-term partnerships and maximizing revenue potential.
Store Assistant Manager
Calvin Klein
08.2019 - 07.2020
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
- Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
- Promoted sales growth by assisting customers with product selection and offering knowledgeable recommendations.
- Assisted in achieving sales targets through suggestive selling techniques and knowledge of current promotions.
- Contributed to a positive work environment by building strong relationships with colleagues and working cooperatively on tasks.
Store Assistant Manager
Blue Mercury Inc.
06.2016 - 08.2019
- Improved store efficiency by implementing inventory management systems and streamlining operational processes.
- Reduced employee turnover through effective recruitment, training, and performance evaluation initiatives.
- Enhanced customer satisfaction by resolving issues promptly and maintaining a clean, organized store environment.
- Boosted sales performance with strategic merchandising techniques and targeted promotional campaigns.
- Managed budget allocation for staffing, inventory, and other operational expenses to maximize profitability.
Dispatcher / Customer Care Rep.
Global Contact Services (MTA)
04.2013 - 01.2016
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Implemented new software systems that improved efficiency within the dispatch center operations.
Teacher's Aide
The Harlem Children's Zone
11.2006 - 03.2013
- Ensured that elementary/middle school students have a safe environment for learning, enrichment, and recreation while creating a positive change and exciting opportunities for our youth
- Assisted teachers with supervision and care of group of 20 children.
- Establish professional relationships with youth's parents and attending parent meetings
- Maintained a professional demeanor and serve as a positive role model according to Harlem Children's Zone's standards
- Worked with children in a wide range of recreational, educational, social interactions, and social behaviors.
Education
Bachelor of Science - Business Administration
Mercy University
New York, NYSkills
- Partnership Building
- POS Systems
- Team Development
- Employee Training
- Employee Scheduling
- Merchandise flow
- Key Account Management
- Work flow planning
- Data Analysis
- Productivity Improvement
- Budget coordination
- Workload Management
References
Reference Furnished Upon Request
Timeline
Sales Lead (FT)
Pandora
09.2021 - Current
Store Assistant Manager
Calvin Klein
08.2019 - 07.2020
Store Assistant Manager
Blue Mercury Inc.
06.2016 - 08.2019
Dispatcher / Customer Care Rep.
Global Contact Services (MTA)
04.2013 - 01.2016
Teacher's Aide
The Harlem Children's Zone
11.2006 - 03.2013
Bachelor of Science - Business Administration
Mercy University
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